About this role
Job summary
We have a rare opportunity for an Deputy Reception Team Leader to join our team at The Robert Darbishire Practice (RDP), which is one of 3 practices operated by Better Health MCR. The Robert Darbishire Practice has two sites: the largest is in Rusholme Health Centre and there is a branch at The University of Manchester, in Crawford House on Booth Street East.
The Robert Darbishire Practice is one of the largest GP practices in Greater Manchester and as Deputy Reception Team Leader you will play a pivotal role in its day-to-day operations. You will be responsible for ensuring that the service received by our patients reflects our core values of care and curiosity to deliver high standards of customer service.
Better Health MCR is a not-for-profit social enterprise where surpluses are invested in the service. This is a great opportunity to make a real positive impact on the lives of our patients and staff.
If you are a dynamic leader with a passion for service delivery and team development, and have an interest in a career in Primary Care, this role could be perfect for you.
Main duties of the job
The Deputy Reception Team Leader is responsible for assisting the Reception Team Leader in the management of the reception team of The Robert Darbishire Practice, including the University GP Service Branch. They will support the Reception Team Leader in the day-to-day team operations to ensure the smooth operation of the reception service. They will help to ensure that the reception team are well-trained, supported and well-organised so that they provide an efficient and effective service to our patients and clinicians, offering the highest level of customer service.
The postholder works with the Office Manager and Reception Team Leader to ensure the achievement of our aims and objectives and the efficient, effective and financially-sustainable running of the service as a whole. In particular, the postholder must ensure that we deliver a responsive, patient-centred reception service, which reflects our core values of care and curiosity.
The postholder will also be required to work as part of the Reception Team to provide the practices front-of-house service, including welcoming patients and visitors, understanding and interpreting patients needs, resolving queries where possible or signposting patients to the appropriate service or appointment.
About us
We are Better Health MCR: thinking differently, breaking barriers, improving lives. You can read more about us on our website and in our mission document, using the links on the right.
We are a friendly, forward-thinking, not-for-profit social enterprise providing primary care medical services in Manchester. We operate three GP practices: The Robert Darbishire Practice in Rusholme Health Centre (which is also head office) and which has a branch at The University of Manchester, Brooklands Medical Practice in Wythenshawe and The Whitswood Practice in Alexandra Park Health Centre. In total we have over 44,000 patients.
Our patients are very diverse and include established communities as well as new communities from all over the world. We have good links with the University and a sizeable student population.
Our staff team of about 140 people has a huge range of fantastic skills and experience. Our shared (ARRS) staff are fully integrated into our services, providing a seamless service for patients.
Job description Job responsibilities
An outline of the job is above. For the full job description please see the supporting document on the right/below.
The post is full time (37.5 hours per week) and will be mostly based at The Robert Darbishire Practice in Rusholme Health Centre, although you will need to be able to travel to our other sites if needed. The usual working hours are 10:00-18:30, Monday to Friday.
Salary will be in the range £27,581 to £30,827 depending on experience (pro rata to full time of 37.5 hours per week). We offer membership of the NHS Pension Scheme and 5.4-6.6 weeks' holiday (depending on NHS service) plus bank holidays (pro rata). [The post is not subject to Agenda for Change terms and conditions.]
Recruitment process
Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification. The information you provide should be clear and concise.
Whether or not you choose to use AI tools to support the development of your application, you must ensure that your responses are concise, personalised, written in your own voice, and accurately reflect your skills, experience, and how you meet the role criteria. Applications that appear generic, excessively wordy or not representative of the applicant will not be scored.
The closing date for applications is 28/09/2026. This date may be brought forward if there are a large number of applications, so please do not delay.
Short-listed candidates will be invited to complete a written test at The Robert Darbishire Practice on the 1st & 2nd October.
Formal interviews will be held on 6th & 7th October.
Better Health MCR Ltd. We are an equal opportunities employer and an accredited Real Living Wage employer.
Person Specification
Personal Skills and Abilities Essential
A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate. The ability to communicate clearly and effectively (both verbal and written) with a wide range of individuals. The ability to be well-organised and prioritise work. A conscientious approach and commitment to working in an adaptable and flexible manner. The ability to work calmly and effectively and deal with multiple demands even when busy. The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events. The ability to deal with personal information sensitively and respect people's right to confidentiality. The ability to work positively as a member of a busy team. The ability to give good and regular attendance. A commitment to support the delivery of the best possible service to a diverse inner-city population.
Experience Essential
The ability to produce accurate and thorough work, including alphabetical filing. Experience of using computers, with good keyboard skills.
Desirable
Experience of dealing with the general public. Administrative or clerical experience.
Qualifications Essential
A good standard of grammar and spelling in the English language. General education to GCSE level or equivalent. You must be eligible to work in the UK. Visa sponsorship is not available for this role, and there is a significant training period. Therefore you must meet one of the following requirements: British or Irish citizen, or, indefinite leave to remain in the UK. If you are a British or Irish citizen, state that, and otherwise state your visa status.
Desirable
Training or qualifications in customer service, IT or other related areas.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Better Health MCR
Address Rusholme Health Centre
Walmer Street
Manchester
M14 5NP
United Kingdom
Employer's website https://www.betterhealthmcr.nhs.uk/ (Opens in a new tab)