About this role
Job summary
We have a part-time vacancy within our Reception Team. Applicants should have at least 12 months experience of working in a busy reception setting and prepared to work 15 hours per week covering a combination of afternoon and evening shifts over a 5 day week. Example shift shared on the next page.
Main duties of the job
To provide a high quality reception and appointment service to patients.
Provide a professional and friendly welcome to all visitors at reception.
Ensure patients who need urgent consultation are seen in a logical and non disruptive manner.
Operate the appointments system to ensure a smooth flow of patients to consulting rooms and clinics. Full training will be given.
To provide an efficient and high quality service to doctors and other staff.
Acting as chaperone as required (after appropriate training).
Ensure the practice telephone system operates effectively and that calls are logged and effectively signposted as necessary Any other duties considered appropriate to the post allocated by the Reception Team Leads.
About us
Bassett Road Surgery is a well-established training practice in Leighton Buzzard, a pleasant market town of 55,000 on the Grand Union Canal in South Bedfordshire. We are one of three practices in the town, and have a growing list size of 22,000 and dispense to about 10% of our patients.
The practice comprises 8 partners and 3 salaried GPs working from purpose-built premises. We have minor illness nurses and complex needs matrons who work with our more vulnerable patients, 2 clinical pharmacists and a full complement of practice nurses, HCAs, dispensers and phlebotomy staff.
Job description Job responsibilities
Example shift pattern:
Mon 15:00-18:00 hrs Tue 15:00 - 18:00 hrs Wed 15:00 - 18:00 hrs Thu 16:00 - 19:00 hrs Fri 15:00 - 18:00 hrsTo provide a high quality reception and appointment service to patients
Provide a professional and friendly welcome to all visitors at reception.
Ensure patients who need urgent consultation are seen in a logical and non disruptive manner.
Operate the appointments system to ensure a smooth flow of patients to consulting rooms and clinics. - staff will be given training
To provide an efficient and high quality service to doctors and other staff
Acting as chaperone as required (after appropriate training).
Ensure the practice telephone system operates effectively and that calls are logged and effectively signposted as necessary Any other duties considered appropriate to the post allocated by the Reception Team Leads
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Experience Essential
Experience of working in a busy reception environment Experience of working with the public Computer literate
Desirable
Experience of working in a GP practice or similar. Experience of working in a fast paced environment. Working under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dr J Henderson & Partners
Address 29 Bassett Road
Leighton Buzzard
Bedfordshire
LU7 1AR
United Kingdom
Employer's website https://www.bassettroadsurgery.co.uk/ (Opens in a new tab)