About this role
Job summary
Are you looking to begin your administrative career in healthcare and become part of a forward-thinking, expanding Radiology service?
Our New Cross Interventional Radiology team plays a vital role in patient care, and as a Ward Clerk you'll be the friendly, reassuring first point of contact for patients starting their Radiology journey. Your responsibilities will include reception duties, general administration, arranging patient appointments and stock management.
With our department undergoing exciting positive developments, we are committed to growing our team to support increasing service demand.
Main duties of the job
The post holder will be responsible for delivering a full range of reception, clerical and administrative duties to support Interventional Radiology appointments, using both the Radiology Information System (Soliton) and the Trust Patient Administration System. They will provide reception cover, offering an efficient, welcoming and helpful service to all patients attending the unit. Strong communication skills are essential, as the role involves daily liaison with patients, consultants and other hospital staff, both face-to-face and over the telephone. The post holder must maintain patient confidentiality at all times and demonstrate a polite, professional telephone manner, ensuring accurate information is recorded within the patient record on Soliton. They will be responsible for monitoring, scheduling and amending Radiology appointments in line with Trust Patient Access Policy. Good knowledge of IT systems such as Word, Excel, email are desirable.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description Job responsibilities
Please see the attached Job Description/Person Specification for a full detail of role and main responsibilities.
It is important that your application meets the minimum requirements of the Person Specification, as the Trust will shortlist against these details. Please see the attached Job Description and Person Specification before making your application to ensure that your application demonstrates that you meet the minimum requirements.
Person Specification
Personal Statement Essential
In 200 words or fewer please describe the skills you have for this role
Qualifications Essential
Educated to GCSE or equivalent attaining a pass in a minimum of 4 subjects including English Language.
Experience Essential
Computer literate with a working knowledge of Microsoft Office Software. Previous experience of working in a similar patient/public focused environment.
Desirable
Knowledge and experience of working in an NHS environment.
Skills Essential
Ability to prioritise workload and work effectively & efficiently unsupervised. Excellent communication skills and ability to liaise with patients and colleagues at different levels.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Royal Wolverhampton NHS Trust
Address Royal Wolverhampton NHS Trust
Wolverhampton Road
Wolverhampton
WV10 0QP
United Kingdom
Employer's website https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)