About this role
Job summary
To undertake various clerical duties associated with the referral and booking process within the Ophthalmology Directorate. This to include all administrative procedures and documentation associated with a patient's admission and/or attendance to the Trust as outlined in the Patient Access Policy OP39
It is expected that staff will undertake duties relating to any aspect of service provided by the Ophthalmology Directorate and at any of the Departments in The Royal Wolverhampton Hospitals NHS Trust.
It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits.
To ensure patient confidentiality is always maintained.
Main duties of the job
To be responsible for the accurate in-put, up-date and amend patient related information onto the computerised Patient Administration System, and Electronic Referral System (ERS).
To support with PIFU (patient initiated follow up) cohort and manage all required administrative duties associated with managing this service.Support the management of vetting/triaging referrals (CAS) for the consultant body.
To accurately record reasons for patient cancellation/changes of appointments, including rebooking appointments as requested.
To adhere to the 18-week Referral to Treatment Trust Guidelines (RTT) and to ensure that the 18 week referral to treatment pathways are opened and closed appropriately.
To process all incoming Fast Track referral letters in accordance with Trust policy, ensuring accurate input onto the Hospital EPR system and book outpatient appointments agreed within Trust targets.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description Job responsibilities
To be responsible for the accurate in-put, up-date and amend patient related information onto the computerised Patient Administration System, and Electronic Referral System (ERS).
To support with PIFU (patient initiated follow up) cohort and manage all required administrative duties associated with managing this service.Support the management of vetting/triaging referrals (CAS) for the consultant body.
To accurately record reasons for patient cancellation/changes of appointments, including rebooking appointments as requested.
To adhere to the 18-week Referral to Treatment Trust Guidelines (RTT) and to ensure that the 18 week referral to treatment pathways are opened and closed appropriately.
To process all incoming Fast Track referral letters in accordance with Trust policy, ensuring accurate input onto the Hospital EPR system and book outpatient appointments agreed within Trust targets.
Person Specification
Essential and Desirable Essential
Experience in clerical post with Careflow experience & booking appointments Understand Outpatient Waiting Lists
Desirable
knowledge of CAS & PIFU system.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Royal Wolverhampton NHS Trust
Address Rescheduling Office, Ophthalmology Department, New Cross Hospital
Wednesfield Road
Wolverhampton
WV10 0QP
United Kingdom
Employer's website https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)