About this role
Job summary
The Ridings Medical Group is seeking to recruit a highly motivated and enthusiastic Medical Secretary to join our well established and supportive team. Our team work collaboratively to deliver high-quality patient care across our five practices.
This position is 26 hours per week, based mainly at our Brough Surgery - however all applicants must be able to work across any of The Ridings Medical Group sites. The exact working pattern will be agreed with the successful candidate, offering flexibility where possible. This role involves regular interaction with patients both face-to-face and over the telephone, requiring excellent communication and interpersonal skills. You will also possess strong problem-solving abilities, a proactive approach to challenges and exceptional attention to detail, ensuring a high standard of service is delivered at all times. Excellent communication skills, flexibility and a patient focused approach are essential for this role.
Main duties of the job
The successful candidate will be responsible for audio typing referrals, reports and correspondence for both NHS and private providers, as well as insurance and solicitor-related work, including the preparation and processing of invoices. The role also involves dealing with patient and GP enquiries, both in person and over the telephone. Excellent communication and customer service skills are essential.
We are looking for a highly motivated individual who will be able to work independently as well as part of a team and will demonstrate the ability to think quickly and use their own initiative. Previous experience within a GP practice or NHS setting is desirable. Audio typing experience is essential, with a high level of speed and accuracy required. Knowledge of SystemOne and the NHS E-Referral Service would be advantageous.
Interview Date: Monday, 12th October 2026
For full details of responsibilities and requirements, please refer to the complete job description attached to the advert.
About us
We are a large, forward-thinking Practice with over 48,000 patients across five main practice sites - Brough, South Cave, Hessle, Holme Upon Spalding Moor and Bubwith. Each of our sites has its own personal characteristics and a varied patient mix as we cover commuting areas for Hull, Leeds and York, due to easy access to A63/M62 and rural East Yorkshire.
USING ARTIFICAL TECHNOLOGY (AI) IN YOUR APPLICATION:
We encourage you to write your application in your own words, sharing your real experiences and achievements. The vast majority of applications we now receive are written using AI which makes applications generic, weakens applications, may be considered as misrepresentation and encourages those shortlisting to favour applications which are more personal and interesting. Please note that applications which clearly make heavy use of AI will not be shortlisted.
Overuse of AI can:
Miss important parts of the job descriptionSound generic and fail to show what makes you uniqueBe unclear or misleading without careful editingInclude false claims about your skills and experience, one of which will be your communication skillsIf you need reasonable adjustments due to a disability, you may use AI or other tools to help with your application.
INTERNATIONAL APPLICANTS:
This role has been assessed as not eligible for visa sponsorship. All applicants must be able to demonstrate right to work in the UK without the need for an employer sponsor.
www.theridingsmedicalgroup.nhs.uk
Job description Job responsibilities
To provide secretarial support to the Partners, Salaried GPs and NPs.
Transcribing and word-processing of out-going correspondence both medical and non-medicalProcessing of referrals and attaching relevant test results through the e-referrals systemFiling of letters electronically to provide back-up of informationMaking appointments at hospitals/with consultants for patients as requestedFollowing up correspondence, referrals and queries with various providersRead-coding of all hospital referrals and adding new associated features & read-codes to access screen as necessaryDealing with requests from solicitors for copies of medical records including confirming consent with patient and obtaining correct fee.Check E-referrals daily for DNAs, rejected referrals ,cancelled UBRNs and advice repliesRaising invoices for pre-paid services e.g. reports etc.Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.Dealing with telephone calls/queries from patients and staffSend accurx messages to patients from system oneCheck secretaries joint outlook email
Dealing with tasks in relation to patient care and referralsDeal with notifications
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
Person Specification
Behaviours Essential
Planning and organising Performing under pressure Adaptability Taking the initiative Team working Self motivated Confidentiality Flexibility
Experience Essential
Practical experience of working with others Experience of using own initiative Practical experience of computerised recording systems Experience of working as a medical secretary
Desirable
Experience of working within a General Practice environment Experience of working within the NHS
AI and Right to work Essential
Please advise if AI contributed to any part of your application, indicating the extent of its use. Confirm you meet the visa requirements detailed in the attached 'Additional information for applicants' document.
Qualifications Essential
Good standard of general education RSA III Word Processing or equivalent
Skills & Knowledge Essential
Knowledge of some medical terminology/clinical terms An understanding of Microsoft Outlook, Word and Excel
Desirable
An understanding of a General Practice office environment An understanding of the Practice clinical system
Employer details Employer name The Ridings Medical Group
Address The Ridings Medical Group
4 Centurion Way
Brough
HU15 1AY
United Kingdom
Employer's website https://www.theridingsmedicalgroup.nhs.uk/ (Opens in a new tab)