About this role
Job summary
The role of the Ward Administrator requires a passion for making a difference to join our team, helping to ensure the safe and smooth running of services for the people in our care.
The post holder will be expected to provide clerical, administrative and information technology support to nursing and other staff in relation to the needs of patients being cared for within the Unit. Although primarily based within a particular area/ward, the post holder maybe required to work anywhere within the Trust to cover short-term absence. The post holder will work under the direction of the Admin Area Lead / Ward Manager in supporting the smooth running of the service.
The role requires close co-operation with a range of other administrative staff with good communication and cooperation with the nursing team vital to the role. The post demands having the ability to communicate at all levels with patients, families / carer's, medical and nursing colleagues to maintain a high standard of customer service to meet the needs of the patient and their families.
Main duties of the job
You will be required to skillfully manage all incoming and outgoing telephone calls to the clinical team, managing all calls in a polite and efficient manner. You will be required to receive and deal with telephone enquiries to the service, reaching out to and responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable patients and family / carer's. You will maintain confidentiality at all times in line with Trust policies & procedures.
You will be required to record accurate messages and follow them up appropriately in accordance to department guidelines.
To deal face to face with patients and families / carer's seeking further help or information. To be aware of the needs of patients and to deal in an appropriate manner with patients who can be hostile, abusive or aggressive.
To exchange confidential and / or sensitive information with staff, patients, and families / carer's in person or on the telephone. The patients presentation means that persuasive, reassuring, empathic, skills are required at all times.
About us
Valuing you. Recognising your dedication. At EPUT, we look after you.
Receive supervision and support to help you fulfil your potential. Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks. If you need help, we provide mental health and wellbeing services, occupational health advice and counselling. Benefits
27 days holiday, plus bank holidays, rising to 33 days after 10 years' service. Excellent pension of up to 14.5% of your pensionable pay. Staff discounts include Blue Light Card, NHS discount offers, and staff benefits. £8K relocation package if you move to Essex to join us Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus. Work that wraps around your needs
Job share: Applications for job shares are welcomed.
Job description Job responsibilities
Be responsible for ensuring all correspondence is accurately and appropriately presented using Trust standard templates in line with Trust policies & procedures.
To be skilled and experienced in the full range of administration practices, software programmes and specialised functional terms.
To be proficient with the knowledge of patient records management, including use of electronic patient record systems, supporting new users and directing them as necessary. To apply knowledge and experience to meet the needs of the clinical teams by completing non-routine tasks on a daily basis.
To operate the Trusts telephony systems.
To develop skills as necessary and attend mandatory training and maintain records as per Trust policy.
Person Specification
Education Essential
Good Standard of Education IT Skills equivalent to RSA3, NVQ3 or relevant experience of Microsoft Word Packages
Knowledge Essential
Literate in IT/Computer Skills Good oral communication skills based on fluency of English Language Methodical organised approach to work with good attention to detail
Desirable
Knowledge of trust ITT systems and software packages, including Mobius, Q-Flow, SystmOne etc.
Skills Essential
General Administration Ability to communicate both verbally and in writing routine information
Desirable
Proven experience of working in the NHS in a clerical role
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Essex Partnership University NHS Foundation Trust
Address Brockfield House
Kemble Way
Runwell
SS11 7FE
United Kingdom
Employer's website https://eput.nhs.uk/ (Opens in a new tab)