About this role
Job summary
To provide an effective and efficient outpatient appointment service. The post holder acts as the first point of contact for telephone communication for the Specialist Nurses, thereby supporting the delivery of quality care to patients within the BCLUHB. The post holder will administer clinics for the OPD and Minor Injuries Unit and carry out general clerical duties to facilitate the daily operation of the office.
Main duties of the job
The receptionist will work closely with the Specialist Nurses; the post holder is required to work accurately and independently, within guidelines after training in the patient focused booking of appointments. Use their own initiative and judgement, rather than supervised, deciding when necessary to consult their manager.
The ability to speak Welsh is essential for this role
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities
To provide an efficient reception and administrative service to the MIU Department and Outpatients whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised.
To promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.
By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and knowledge Essential
Able to demonstrate English and Mathematics to GCSE or equivalent level NVQ Level 3 Customer Care or equivalent qualification or experience AMSPAR Diploma in Medical Reception Level 3 or equivalent qualification or experience
Experience Essential
Previous clerical/office/reception experience Customer Service experience
Desirable
Previous NHS experience
Skills , Attributes and Values Essential
Able to keep pace with a fast moving and highly demanding environment Excellent communication skills Ability to work to strict deadlines and prioritise tasks Able to work as part of a team Ability to speak Welsh
Desirable
Previous use of the hospital systems i.e. Symphony / WPAS Previous experience of communication, confidential information
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address Llandudno
Hospital Road
Llandudno
LL30 1LB
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)