About this role
Job summary
We are seeking an experienced and motivated Patient Experience and Engagement Manager to lead the Trust's patient experience and engagement agenda, ensuring that the voices of patients, carers, families and local communities influence the delivery, improvement and transformation of services across the Trust.
This senior leadership role will provide strategic oversight of patient experience, engagement, volunteer services, and interpreting and translation services. The postholder will lead the development and delivery of programmes that capture, analyse and act upon patient feedback, including the NHS Friends and Family Test, National Patient Surveys and local engagement initiatives.
Working closely with clinical, operational and corporate teams, you will use patient insight to drive quality improvement, reduce inequalities, and support the delivery of outstanding patient-centred care. You will provide expert advice to senior leaders, develop effective partnerships with patients and communities, and ensure the Trust meets national standards and regulatory requirements relating to patient experience and engagement.
This is an exciting opportunity for a passionate and influential leader with strong analytical, engagement and improvement skills who is committed to making a measurable difference to the experiences and outcomes of patients and their families.
Main duties of the job
The Patient Experience and Engagement Manager will lead the Trust's patient experience and engagement agenda, ensuring the views of patients, carers and communities shape service design, delivery and improvement.
The postholder will provide leadership for patient experience, engagement, volunteer services, and interpreting and translation services. They will oversee the collection, analysis and reporting of patient feedback, including the Friends and Family Test, National Patient Surveys, complaints themes and local engagement activity, using insights to drive service improvement.
Working with clinical, operational and corporate teams, the role will support services to respond to feedback, improve patient experience, reduce health inequalities and strengthen co-production. The postholder will build effective relationships with patients, community groups and key stakeholders to promote involvement across the Trust.
The role includes producing reports for senior leaders and committees, ensuring compliance with relevant standards, and leading projects that improve patient experience outcomes.
We are seeking an experienced, influential leader with excellent communication, analytical and stakeholder engagement skills and a commitment to outstanding patient-centred care.
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job description Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK
Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Person Specification
Qualifications & Training Essential
Degree level qualification or equivalent experience. Evidence of specialist expertise in patient experience, engagement, co-production and quality improvement. Evidence of continuing professional development
Desirable
Leadership or Management qualification Improvement methodology qualification
Personal Attributes & Skills Essential
Ability to manage multiple workstreams and competing priorities Strong analytical and problem-solving skills Ability to work autonomously and use initiative Experience of developing action plans and monitoring outcomes Effective project management skills High level IT skills including Microsoft Office and data reporting systems
Desirable
Experience of service redesign or transformation programmes Knowledge of project management methodologies Experience of facilitating large engagement events and focus groups
Knowledge & Experience Essential
Knowledge of patient experience frameworks and NHS quality agendas Understanding of NHS governance arrangements Knowledge of FFT and patient survey methodologies Understanding of equality, diversity and inclusion principles Significant experience of patient experience, patient engagement, quality improvement or service improvement within the NHS or public sector Experience of analysing and interpreting complex data and producing reports. Experience of leading projects and implementing change Experience of managing staff Experience of working across organisational boundaries and managing stakeholder relationships Advanced stakeholder management skills including negotiation and influencing at senior level Experience of budget management and contract performance management
Desirable
Knowledge of CQC requirements relating to patient experience Knowledge of patient involvement and co-production approaches Experience of working with volunteers or community engagement programmes Experience of interpreting national survey datasets Experience of presenting reports to Board or senior committees
Demonstrate Our We Care Values and the DBTH Way Essential
Kind, Inclusive, Person-centred, Empowering, Accountable, Collaborative, Attentive Listening, Integrity and Honesty, Courage and Positivity.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Doncaster & Bassetlaw Teaching Hospitals NHS FT
Address Doncaster Royal Infirmary
Doncaster
DN2 5LT
United Kingdom
Employer's website https://www.dbth.nhs.uk/ (Opens in a new tab)