About this role
Job summary
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
We are looking to appoint one Switchboard Operative within our Facilities team at BCHC Foundation Trust. The vacancy will be based at Moseley Hall Hospital.
You will receive a comprehensive training package and support, working with the team, the team leader and your line manager.
We are looking for forward thinking and innovative individuals with a passion for helping others in an organisation dedicated to making people well.
Main duties of the job
Main Duties
1. Answering inbound calls in a responsible and courteous manner, monitoring progress, and re-routing appropriately if extension is engaged or not available, offering assistance or advice in accordance with Departmental call answering standards.
2.Undertaking outbound calling for Trust staff when required, applying departmental and audit recording process.
3. To develop and have an understanding of the organisation's functionality including Departments' working practices and medical terminology to ensure accurate connection and assistance to callers is given.
4. Minimise and actively reduce recall for customers, offering Direct Dial telephone numbers or any other relevant information.
5. Responsible for site telephone lists / on call numbers / bleep numbers are kept up to date and communicated across the Trust.
6. Responding to all Emergencies including Cardiac Arrest and Fire Initiating Emergency procedures in accordance with Trust Policies and Procedures, applying Departmental recording and reporting processes.
About us
IMPORTANT
Please ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process.
Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address.
Be Part of Our Team...
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognized West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.
Job description Job responsibilities
For further details on the main responsibilities, please see the attached job description and person specification.
Person Specification
Qualifications/Training Essential
GSCE NVQ Level 2 Customer Service or equivalent Experience Experience of Microsoft Office Experience of working within a team Experience of logging calls
Desirable
Voice management qualification Experience of working in Switchboard
Skills/Knowledge Essential
Good listening skills Confident, courteous manner Be able to communicate at all levels Ability to mentor and develop me staff Ability to co-ordinate and conclude emergency sitauations
Personal qualities Essential
Ability to be proactive and think creativity Self motivating with a flexible approach to work and ability to work independently Ability to manage difficult/conflicting situations where negotiation is required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Birmingham Community Healthcare NHS FT
Address Moseley Hall Hospital
Old Hall, Alcester Rd, Birmingham
Birmingham
B13 8JL
United Kingdom
Employer's website https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)