About this role
Job summary
We are looking for an enthusiastic individual to join the team.
We are offering one 13.5 hour post with a set working pattern;
Week 1 :
Friday 9am-5pm Saturday 11pm-7am Sunday 11pm-7am 23.5 hrs including enhanced rate of pay Week 2:
Friday 9am-5pm Week 3:
Friday 9am-5pm Saturday 11pm-7am Week 4:
Friday 9am-5pm you will be working according to the needs of the service. Previous roles in a similar environment preferential as we are looking for someone who has an understanding of NHS terminology and structure. You will need to have experience working under pressure and work part of a team.
The department operates on a 24/7 service including all bank holidays and weekends, so flexible approach to work is required.
Main duties of the job
Answering calls daily handling queries quickly and efficiently using bespoke software packages to do so.
Manning hospital emergency call line and liaising with correct emergency teams.
Upkeep and maintenance of hospital paging system.Monitor and report critical gas alarms for repair.
Report lift entrapments and liaise with those entrapped.
NWAS Northwest Ambulance booking service
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Job description Job responsibilities
Responsible for emergency calls and keeping associated records, Cardiac Arrest, Fire, Bomb, Major Incident
Operating internal and external paging systems for on-call staff and keeping associated records.
Operating alarm systems and keeping associated records.
Reception and general clerical duties
Updating patient information
Re-booking patient appointments
Patient search/enquiries
Booking transportation
Reporting telephone faults to the Communications Supervisor
Operating the taxi system and keeping associated records.
Responsible for maintaining a clean and tidy work station.
Other appropriate duties as allocated by the supervisor/manager.
Where staff absences or lateness for work would cause the switchboard to be unmanned it is the requirement that the Telephonist on duty remains to cover the switchboard until relief is available.
In the event of an emergency it may be necessary to require staff to remain on duty to provide sufficient cover on the switchboard to handle the emergency.
Staff may be requested from time to time to work over and above those hours within their contract to help cover absences of other members of staff.
Person Specification
Qualifications Essential
Educated to GCSE or equivalent
Desirable
NVQ level 2 in customer service or equivalent
Experience Essential
Demonstrable experience as a Telephonist/call centre staff /helpdesk staff Excellent IT skills with knowledge and experience of Microsoft products Able to work under pressure in a sensitive environment Be able to make decisions
Desirable
NHS experience
Knowledge Essential
Self-motivated and able to work with limited supervision Manage/prioritise own work load
Desirable
Knowledge of medical terminology Hospital knowledge and experience
Skills Essential
Computer and keyboard skills Clear verbal communication skills Excellent listening skills/ability to interpret requirements Microsoft Word, Outlook, Excel To have an organised and systematic approach to tasks Able to work under pressure Ability to use phone/headphones and keyboard simultaneously
Other Essential
Work well using own initiative and within a team Able to cover any duty including early & late shifts/weekends/bank holidays/nights and also emergency cover
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Liverpool University Hospitals NHS Foundation Trust
Address Liverpool Heart and chest hospital
Thomas Drive
Liverpool
L14 3PE
United Kingdom
Employer's website https://www.liverpoolft.nhs.uk/ (Opens in a new tab)