About this role
Job summary
Do you want to make a real difference?Are you an organised and enthusiastic administrator who takes pride in delivering a high-quality service? Do you want to join a supportive, forward-thinking community team committed to providing excellent patient care?
We are looking for a motivated Team Administrator to join our South East Community Rehabilitation Team at Midlands Partnership NHS Foundation Trust (MPFT). You will support a busy multidisciplinary team delivering community-based rehabilitation services, based at Samuel Johnson Community Hospital, Lichfield.
Why Join Us?You will be part of a friendly, supportive and experienced multidisciplinary team including clinicians, therapy assistants and administrative colleagues.
We offer:Opportunities to develop your administrative skills within the NHSA supportive team environment with guidance from experienced colleaguesAccess to training and developmentFlexible and inclusive ways of workingA positive workplace culture built on respect and teamwork
You will have:A good standard of general education and basic IT skillsExperience in an administrative or customer service roleExcellent communication skills, both verbal and writtenGood organisational skills and attention to detailThe ability to work both independently and as part of a teamA professional, reliable and flexible approach to work
Experience within a healthcare setting and knowledge of NHS systems would be an advantage but not essential.
Main duties of the job
You will provide efficient, reliable administrative support to the clinical team, ensuring the smooth day-to-day running of the service.
Key responsibilities include:o Managing telephone calls, messages and general enquiries in a professional mannero Registering referrals and maintaining accurate patient records on clinical systemso Booking, cancelling and amending appointments in line with service procedureso Producing routine correspondence using standard templateso Supporting meeting arrangements and general office administrationo Maintaining confidentiality and accurate data entry at all times
This role offers the opportunity to contribute to a vital service, ensuring patients receive timely and well-coordinated care.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description Job responsibilities
This role isnot eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Please see attached full Job Description & Person Specification
Interested? Lets talk.For an informal discussion about this opportunity, please contact:[email protected]
Ready to take the next step?If you are a proactive and approachable administrator who enjoys working in a busy team and making a difference to patient care, we would love to hear from you.
Apply today and help us support our community.
Person Specification
Qualifications & Training Essential
Good standard of general education Basic IT skills or equivalent knowledge
Desirable
NVQ Level 2 in Business Administration or equivalent ECDL/CLAIT or equivalent
Experience Essential
Experience working in an administrative or customer service role Experience dealing with the public (face to face or telephone)
Desirable
Experience working in a healthcare or NHS setting Experience using electronic systems (e.g. RIO)
Skills, Knowledge & Abilities Essential
Basic knowledge of office procedures Good communication skills (verbal and written) Accurate data entry and attention to detail Ability to follow procedures and instructions Basic IT skills (Outlook, Word, Excel) Ability to prioritise routine workload
Desirable
Knowledge of health or social care services
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Midlands Partnership NHS Foundation Trust
Address Samuel Johnson Community Hospital
A5127 Trent Valley Road
Lichfield
WS13 6EF
United Kingdom
Employer's website https://www.mpft.nhs.uk (Opens in a new tab)