About this role
Job summary
The post holder is required to provide comprehensive administrative service to the STACC SLT, including a full range of personal assistant duties to the Deputy Director or Op, Deputy Director or Nursing and, Clinical Lead, and departmental multidisciplinary team (inc. medical, nursing, and allied healthcare professionals). All tasks undertaken will be completed to a high standard, enabling the effective achievement of operational and managerial duties and will contribute towards the smooth running and development of STACC services.
The post-holder will be required to work cohesively across Basildon STACC, including providing remote cross-site support to ensure a consistent and effective administration service is maintained.
Main duties of the job
Provide administrative support to the Basildon STACC multidisciplinary team.
Act as first point of contact, dealing with enquiries made by telephone, in writing or in person.
Promptly deal with communications and respond to requests on behalf of the service, using judgement and initiative based on experience to be able to prioritise against existing commitments.
Be responsible for the administrative preparation of agendas and papers for meetings, taking and typing up minutes as required.
Deal with incoming correspondence, and using judgement and initiative based on experience, compose and type responses to routine correspondence matters on behalf of the service.
Communicate with both internal and external partners and with clinical and non-clinical staff / individuals.
Relay information in a sensitive manner between professionals, external agencies, and clinical staff.
Promote good customer relations and public image of the service.
Communicate complex and sensitive information with a level of understanding and application of confidentiality procedures between the multidisciplinary team and external agencies.
Maintain staff and patient communication boards ensuring content is relevant for the service and its users.
Ensure that voicemail messages and other communications are dealt with promptly to ensure callers always receive responses to queries without delay and that during office hours callers can contact the team.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description Job responsibilities
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires. for some roles i.e. roles for band 2 to 4, inclusive.
Person Specification
N/A Essential
5 GCSEs, including Maths and English at grade C or above, or equivalent
Desirable
Administrative experience within a clinical environment inc. working knowledge of EPR systems
N/A Essential
Demonstrable knowledge of Microsoft software (Outlook, Word, Excel, PowerPoint)
Desirable
NVQ level 3 in administration or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Basildon
Nethermayne
Basildon
SS16 5NL
United Kingdom
Employer's website https://www.mse.nhs.uk (Opens in a new tab)