About this role
Job summary
This is more than a traditional support role. We are continually evolving the way technology services are delivered across Horder Healthcare and are investing in digital solutions that support the future of healthcare. If you're passionate about technology, enjoy solving problems, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you
As an IT Operations Engineer, you'll be a key member of our IT Operations team, ensuring our systems, devices and infrastructure remain reliable, secure and available for colleagues across the organisation.
You'll provide technical support, manage and resolve incidents, maintain IT assets and infrastructure, and contribute to projects that help drive our digital transformation agenda.
Main duties of the job
Acting as a first point of contact for IT support requests via phone, email and face-to-face interactions Taking ownership of incidents and service requests through to successful resolution Diagnosing, troubleshooting and resolving hardware, software and system issues Escalating complex issues where appropriate and working collaboratively with IT colleagues and third-party suppliers Supporting and maintaining a diverse technology environment including Windows devices, mobile technology, printers and telephony systems Managing user accounts across various platforms, including Active Directory and Microsoft 365 Deploying and supporting authorised software applications Maintaining accurate asset and licensing records Assisting with IT projects and service improvements Creating and sharing technical documentation and user guidance Participating in on-call and shift rotas as required Identifying opportunities to improve systems, processes and the overall digital experience for colleagues
About us
Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.
We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals and the communities in which we work.
Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments, means that we can deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world-class consultants to an even greater number of people.
We know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce. To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace.
We are committed to caring, and committed to you.
Job description Job responsibilities
Working as part of a team to serve as first point of contact for HH stakeholders, e.g. clinical staff, administrative staff and executives, through differing mediums e.g. phone, face-to-face, email Taking ownership of issues reported to the Service Desk and seeing problems through to resolution within agreed time limits Researching, diagnosing, troubleshooting and identifying solutions to resolve system issuesFollowing standard procedures for proper escalation of unresolved issues to the IT Leads Undertaking small sized IT projects as delegated by the IT LeadsSupporting, maintaining and configuration of a mixed endpoint environment e.g. Windows, IOS, Printers/MFDs, Phones Deployment of authorised software Supporting Microsoft Windows OS and Office productsSupporting other 3rd party vendors software products User administration across multiple platforms e.g. Active Directory, Office 365, DXC iPM, CompucareCompleting internal user moves of IT equipment Ensuring asset logs for equipment and users are maintainedEnsuring licensing for all software purchased is recorded and maintained Document & share technical knowledge for both IT staff and end users Take part in on call rota system Work with 3rd party managed service providers e.g. LAN and WAN and software vendors Take the initiative to develop innovative solutions to improve the overall effectiveness of the HH business through digital opportunity
Person Specification
About You Essential
At least 2 years' experience within an IT Service Desk or Helpdesk environment Experience working within an ITIL or similar service management framework Strong troubleshooting skills across Windows operating systems and Microsoft Office applications Experience with Active Directory user administration Knowledge of desktop and laptop hardware support Experience using IT Service Management tools Familiarity with remote support technologies Understanding of core networking concepts including TCP/IP, Wi-Fi and Active Directory
Desirable
Microsoft 365 administration and support Endpoint security and antivirus management Mobile device support including iOS and Android Backup and recovery technologies Virtualisation technologies DNS, DHCP and Group Policies VoIP or traditional telephony systems Healthcare or regulated sector experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Horder Healthcare
Address The Horder Centre
Crowborough
TN6 1XP
United Kingdom
Employer's website https://www.horderhealthcare.co.uk/ (Opens in a new tab)