About this role
Clinical Dept Admin
Introduction: Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.
About TTUHSC: Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.
Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.
Visa Information: TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.
Position Description: Employees in this position are responsible for managing the day-to-day administrative operations of a clinical department. Persons in this position must exercise a high degree of initiative and independent judgment, and should have a general knowledge of Health Sciences Center policies and procedures as they relate to department financial management and personnel administration. Provide direct supervision to department staff personnel. Work is performed under usual office conditions; deadlines, meetings and maybe some travel. Additionally, work requires considerable contact and coordination with HSC administrative officials, administrative personnel of other departments and units, granting agencies, other institutions, and government organizations.
Major/Essential Functions: • Coordinate administrative and operational support for SWAID services, including staffing coordination, scheduling, documentation, reporting, and communication with internal and external partners. • Coordinate and review faculty and resident PTO requests to ensure appropriate clinical coverage and continuity of patient care. • Manage and coordinate EPIC template builds and schedule maintenance for SWAID, Adult Psychiatry, and Health & Wellness clinics, including faculty and resident schedules, and provide scheduling support for EAP as needed. • Coordinate clinical operations and reporting for Adult Psychiatry, Health & Wellness, and SWAID clinics, with responsibility for referral workflows, clinic schedule utilization, patient access, and front-desk process compliance. • Manage Amion for UMC, CCH and CMC schedules (updated box call schedule) for all faculty leave requests and coverage. • Manage the department's patient no-show monitoring and notification process, including daily review of no-shows, issuance of warning letters, coordination with faculty regarding potential discharge, completion of approved termination processes, and weekly reporting to the Senior Clinical Administrator. • Help facilitate/coordinate department events (resident, light in the darkness, suicide prevention walk, etc.) • Job duties include tasks as assigned by the Senior Clinical Administrator and Department Chair • Manage assigned administrative responsibilities, projects, and recurring deadlines to ensure departmental operational needs are completed accurately and timely. • Prepare, complete, and distribute required monthly operational reports and invoices, including the EAP Invoice, UMC Invoice, and CPWE Report, ensuring accurate and timely submission to the appropriate team members. • Review clinical schedules on the provider productivity report to review monthly with the supervisor. • Review clinical schedules for SWAID on the provider productivity report to review monthly with the supervisor. • Serve as the designated administrative coordinator for SWAID operations and ensure required meetings, communications, reporting, and administrative workflows are consistently maintained. • Maintain consistent communication with the Senior Clinical Administrator regarding clinic operations, outstanding issues, priorities, and assigned responsibilities. • Independently manage routine clinic administrative issues and ensure identified problems are carried through to resolution. • Coordinate and manage department credentialing, recredentialing, privileging, and payor enrollment activities for all applicable clinicians across UMC, Covenant, TTUHSC, StarCare, and other required clinical sites and payors. Ensure credentialing requirements are initiated in a timely manner, actively monitored, and followed through to completion to prevent delays in clinical start dates, privileges, scheduling, or billing. • Ensure assigned administrative responsibilities remain appropriately managed during planned absences to prevent disruption to clinic operations. • Attend designated departmental, School of Medicine, and centralized operational meetings on behalf of or in support of the Senior Clinical Administrator to remain informed of processes, requirements, and changes impacting clinic operations and departmental workflows. Serve as a follow-up resource to ensure relevant information and action items are communicated and implemented within the department.
Required Qualifications: Bachelor's degree in health care administration or business-related area. Two years of progressively responsible administrative and supervisory experience. Working knowledge of the principles and fundamentals relating to budgeting, accounting, recordkeeping, and business writing; ability to establish and maintain effective working relationships; knowledge of general administrative procedures that apply to functions such as personnel, payroll, and purchasing; ability to communicate effectively, both orally and in writing; ability to exercise judgment in unusual or new situations, and able to exercise discretion when processing confidential material.
Preferred Qualifications: • Masters Degree in Healthcare Administration. • 5 years Clinical Management.
Benefits: TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: • Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members • Paid Time Off – Including holidays, vacation, sick leave and more • Retirement Plans • Wellness Programs • Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.
Pay Statement: Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act: The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.