About this role
The Technical Support Manager serves as the regional technical authority for the Valves & Pumps business across APAC. The role provides application expertise, technical leadership and customer-facing support to sales teams, distributors and end users, while driving technical excellence, capability development and successful project execution across the region. Responsibilities / Tasks
• Act as the regional technical expert for the Valves & Pumps portfolio across APAC • Provide advanced application engineering and product selection support to sales teams, distributors, OEMs, EPCs and end users • Support strategic customer projects through technical consulting, solution development and application expertise • Lead technical discussions, product presentations and customer workshops to strengthen GEA's market position and technical differentiation • Develop and deliver technical training programs to sales teams, distributors and customers across the region • Support specification activities and provide technical guidance during project development and quotation phases • Conduct site visits, troubleshooting, root cause analysis and commissioning support where required • Support quality issue resolution and customer claim investigations in collaboration with factory and quality teams • Collect, analyse and communicate market feedback, competitor intelligence and customer requirements to support business and product development • Act as the technical focal point between customers, distributors, sales organizations, factories and product management teams • Contribute to new product introductions, localization initiatives and continuous improvement activities • Develop and maintain technical standards, application guidelines and best practices to enhance technical capabilities across APAC
Your Profile / Qualifications
• Bachelor's degree in Mechanical Engineering, Chemical Engineering, Process Engineering, Food Engineering or a related technical discipline • Minimum 3-5 years of experience in technical support, application engineering, process engineering or technical sales support within industrial process equipment • Strong technical knowledge of hygienic and aseptic processing applications, preferably within dairy, food, beverage, brewery and pharmaceutical industries • Experience with valves, pumps, process components or related fluid handling technologies is highly desirable • Proven ability to support customer projects, technical solution development and troubleshooting activities • Experience working with distributors, OEMs and EPCs is an advantage • Strong analytical and problem-solving capabilities with a structured and solution-oriented approach • Excellent communication and presentation skills, with the ability to engage both technical and commercial stakeholders • Strong customer orientation and the ability to translate customer requirements into practical technical solutions • Self-motivated team player with the ability to work effectively across different countries, cultures and functions • Fluent in English, both written and spoken • Proficient in Microsoft Office applications and CRM systems
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