About this role
• Act as the major contact point of the Bank to provide service by handling inbound service • call to answer customer inquiries, including banking and credit card products, systems and other inquiries, and resolve customer issues as well as manage identified financial transaction / modification service, etc. • Perform inbound x-selling / referral for banking and credit card products / services to line up with business needs
• Follow-up customer request and make outbound calls to reply customers when necessary. • Provide solution to customers' concern and problems in a timely manner, ensuring customer satisfaction • Listen to customers' grievances or complaints. Provide solution to resolve the case or related to appropriate parties to ensure the case is attended. • Get customers' opinions and suggestions, e.g. then feedback to supervisors. • Strictly follow the approved operational procedure/workflow and comply with the required guidelines and measures of Control and Compliance; to complete & meet all customers' request within risk, compliance and quality standards.
Location: Taipei Hub - 9F Job:
Schedule: Contract (Fixed Term) Employee Status: Full time