About this role
Role Description
The RN Clinical Care Manager (CCM) is the clinical anchor of a dedicated care pod within the Enhanced Care Management (ECM) program, holding full documentation and clinical oversight responsibility for a cohort of approximately 500 ECM members. This role combines the relational, member-engagement strengths of the Lead Care Manager with the clinical expertise, documentation rigor, and oversight responsibilities of an RN Case Manager.
Key Responsibilities
Pod Nursing, Documentation, and Clinical Oversight Serve as the RN of record for a cohort of approximately 500 ECM members, holding full responsibility for the accuracy, completeness, and clinical soundness of all documentation within the pod. Function as an integral, fully remote member of the pod Care Team, partnering closely with Lead Care Managers, MAs, and Community Health Workers who conduct direct member engagement. Review and provide clinical oversight of care plans, assessments, and progress notes entered by pod team members, ensuring clinical accuracy and appropriateness of the plan of care. Respond promptly and professionally to clinical escalations from the pod team, ensuring documentation and service delivery adhere to legal and payer guidelines. Care Coordination and Clinical Oversight Provide clinical sign-off on individualized, whole-person care plans based on comprehensive assessments addressing physical health, behavioral health, substance use, long-term care, housing, and social service needs across the assigned cohort. Work collaboratively across the healthcare continuum—primary care, specialists, hospitals, behavioral health, and community agencies—to integrate medical and social support. Monitor member progress and outcomes across the pod's cohort, adjust care plans as needed, and ensure regular follow-up through remote documentation review and telehealth workflows. Facilitate and identify candidates for safe and effective care transitions, including discharge planning, follow-up appointments, and home-based care coordination. Advocate for timely access to appropriate treatments, medications, and support services. Clinical Leadership and Quality Improvement Review utilization patterns of high-risk patients and work with healthcare teams to design interventions that reduce avoidable hospital and ED visits. Analyze payer and quality performance reports to identify care gaps and implement improvement strategies. Participate in developing and training team members on quality improvement, safety, and case management best practices. Maintain compliance with Medi-Cal, HEDIS, and quality standards while advancing health equity across all populations. Population Management Hold clinical oversight for the pod’s cohort of approximately 500 ECM members across ECM’s populations of focus, including but not limited to: Individuals experiencing homelessness Those with serious mental illness and/or substance use disorders Individuals transitioning from incarceration High utilizers of emergency services Adults at risk of institutionalization or transitioning from nursing facilities Pregnant/postpartum individuals facing racial or ethnic birth inequities Children and youth in child welfare or California Children’s Services (CCS)
Qualifications
Active California RN license in good standing (required, regardless of the RN's physical location). Minimum 2 years of experience as a Registered Nurse; case management or Enhanced Care Management (ECM) experience preferred. Strong understanding of Medi-Cal, care coordination, and social determinants of health. Excellent analytical, clinical judgment, interpersonal, and communication skills. Proficiency in MS Office (Excel, Word, Outlook) and electronic health record systems. Ability to consistently work required hours of 8:30 a.m.–5:00 p.m. PST, regardless of the RN's home time zone. Reliable high-speed internet and a private, HIPAA-compliant home workspace suitable for a fully remote clinical role. Compassionate, nonjudgmental, and culturally sensitive approach.
Preferred
Bachelor’s or Associate degree in Nursing, RN license. Bilingual, Spanish. Certified Case Manager (CCM) or equivalent certification. Experience in Managed Care, Community Health, or Behavioral Health settings. Certification or experience using Motivational Interviewing or empathy-based communication strategies. Familiarity with regional health disparities and principles of self-management support for chronic conditions.
Physical and Work Requirements
Prolonged periods sitting at a home workstation performing documentation review and computer-based work. Frequent computer usage; must be able to lift up to 10 pounds. Occasional evening or weekend work within a 40-hour week.
Pay range
$90,000 — $110,000 USD
Benefits
Medical, Dental, & Vision Benefits: Various insurance options for you and your family. Short & Long-Term Disability Benefits: Protection when you need it most. Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones. Flexible Spending Accounts: Manage your finances with flexibility. Employee Assistance Program (EAP): Support when life throws challenges your way. 401(K): Building your financial future with us. Effective after 1 year of employment. Paid Vacation and Sick Leave: Flexibility for the planned and unplanned. Paid Holidays: Quality time to enjoy celebrations. Employee Referral Program: Share the opportunities and reap the rewards. Company Discount Program: Enjoy savings on everyday expenses and memberships.