About this role
The Cross Family of Agencies welcomes you. We need your talent and expertise.
A Commercial Lines Assistant Account Manager is primarily responsible for providing administrative support to the Producers and Account Managers.
Standard duties of a Commercial Lines Assistant Account Manager include but are not limited to:
• Understanding and following the Cross Basic Procedure Manual.
• Understanding and following the Personal Lines Workflow Manual. • Auditing transaction to ensure that the correct Action Codes are being used. • Following up and completing open suspense’s daily. • Running the download reports daily. • Processing the download report which includes reviewing new business, endorsements, renewals, cancellations, and reinstatements for accuracy. • Invoicing all types of download transactions. • Mailing new business letters to clients. • Entering claims acknowledgements as received. • Following up on open claims to ensure that AMS has all updated information regarding claims payouts and whether the claim has been closed. • Processing mail for Producers and Account Managers that don’t require transactions by a licensed agent. • Sort and distribute the mail to Producers and/or Account Managers that need to be handled by a licensed agent. • Auditing new business to make sure workflow has been completed correctly (quote sheets, signed applications, completed checklists, etc.). • Scanning hard files into AMS360.
• Organize, set, and maintain priorities. • Working knowledge and/or experience with AMS360 and Microsoft Office (Word, Outlook, Teams).
• Understanding the core job responsibilities of Producers and Account Managers.
Compensation: The hourly range for this role is $20-$22 per hour. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.