About this role
I’m currently working with a leading international aviation services company that is looking to appoint a Mandarin-speaking Reservations & Ticketing Agent to support one of its major airline clients in London.
This is an excellent opportunity for an experienced airline reservations professional with strong Amadeus, fares and e-ticketing knowledge to join a friendly, multicultural team in the heart of the City.
Job Title: Mandarin-speaking Reservations & Ticketing Agent
Location: Liverpool Street/Moorgate, London
Work Style: Full-time, office-based
Working Hours: 37.5 hours per week
Salary: up to ?29,000 + benefits
Key Responsibilities
* Handle reservation enquiries from passengers and travel trade partners * Create and amend airline bookings, including ancillaries and seat requests * Issue and reissue tickets and EMDs using Amadeus * Manage fare calculations, including automatic and manual fare builds * Process payments, invoices, refunds, upgrades and rerouting requests * Support group bookings and tour operator allocations * Prepare daily and monthly sales reports and reconciliations * Liaise with the airline’s local management team and Head Office * Deliver excellent customer service by telephone, email and face-to-face About You
* Fluent Mandarin, including speaking, reading and writing * Good written and spoken English * At least two years’ experience in airline reservations and ticketing * Strong experience using Amadeus * Good knowledge of airline fares and e-ticketing * Confident handling ticket changes, reissues and customer enquiries * Strong numerical skills and excellent attention to detail * Professional, organised and able to work effectively under pressure * Good knowledge of Microsoft Word, Excel and Outlook Benefits
* 21 days’ annual leave, increasing to a maximum of 25 days, plus bank holidays * Life and medical insurance * Employee Assistance Programme * Pension scheme after three months * Central London office * Friendly and multicultural working environment