About this role
Your Company: NET Recruit is proud to be partnering with a successful and established organisation in their search for a Customer Service Coordinator to join their team. This is an excellent opportunity to join a fast-paced working environment where customer service, operational efficiency and strong teamwork are central to the success of the business. The successful candidate will play an important role in coordinating customer requirements and supporting a team of service technicians, ensuring workloads are effectively planned and customers receive a consistently high level of service.
Your Roles & Responsibilities: While in this position your duties will include, but are not limited to: Managing a high volume of incoming customer calls in a proactive and professional manner.Scheduling technician workloads across Planned Preventative Maintenance, customer breakdowns, warranty work, rental requirements and commissioning activities.Building and maintaining strong customer relationships and acting as a trusted point of contact for service-related requirements.Coordinating closely with Service, Sales and Operations teams to ensure customer information and requirements are communicated effectively.Supporting service technicians with workload planning and ensuring appropriate regional service desk cover during peak periods.Maintaining regular communication with supervisors, technicians and customers regarding workload updates, changes and service requirements.Processing invoices within agreed approval levels and departmental targets.Supporting the accurate and timely processing of Purchase Orders and associated documentation.Producing regular reports on completed and invoiced work orders.Identifying opportunities to improve customer service, technician productivity and wider operational processes.Providing insight and feedback from customer interactions to support continuous improvement across the business.Supporting the wider team with administrative and coordination activities as required.tion with customers and stakeholders throughout project delivery What You Will Need to Apply: Previous experience within a customer service, service coordination or service support position.A strong understanding of customer service principles and a genuine commitment to delivering a positive customer experience.Excellent communication and interpersonal skills, with the ability to build effective relationships with customers and technicians.The confidence and ability to motivate and support technicians in delivering high standards of customer service.Strong organisational skills, with the ability to manage a high volume of activity and prioritise competing demands.Experience processing invoices and Purchase Orders within defined approval and authority limits.Strong analytical and problem-solving abilities, with a proactive approach to resolving customer and operational issues.Good working knowledge of Microsoft Office and customer service or service management systems.Experience within a manufacturing or engineering environment would be advantageous.A positive and collaborative approach, with the ability to work effectively as part of a wider team.The confidence to work with minimal supervision and take ownership of your responsibilities.Experience using Inspire systems would be advantageous, although full training can be provided.The right to work in Ireland. What You Will Get in Return: This is an excellent opportunity to join a fast-paced organisation where you will play a key role in supporting customers and coordinating a busy service operation. You will have the opportunity to make a direct contribution to the efficiency and effectiveness of the wider business whilst working as part of a supportive and collaborative team. The successful candidate will receive a competitive salary and benefits package, including pension, healthcare, life insurance and access to wellbeing platforms. You will also benefit from a structured induction programme alongside ongoing learning and development opportunities designed to support your continued growth within the organisation. The business offers an excellent working culture and strong sense of community, making this an ideal opportunity for someone who enjoys a customer-focused, team-oriented environment and wants to develop their career within a growing service operation.
To express interest in this role and have a confidential chat, please reach out to:
Phoebe Jones - Recruitment Partner
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