About this role
Your Company: An exciting opportunity has arisen for a proactive and customer-focused Customer Care Coordinator to join a fast-paced and growing service-led organisation. Known for its collaborative culture, high service standards, and commitment to continuous improvement, the business is seeking an organised and driven individual to support both customer relationships and internal operational processes. This role will play a key part in ensuring excellent customer experiences while supporting sales opportunities and administrative efficiency across multiple departments.
Your Roles and Responsibilities While in this role your duties may include but are not limited to: Managing a high volume of incoming customer calls, ensuring all enquiries are handled promptly, professionally, and accuratelyBuilding and maintaining strong relationships with both existing and prospective customers, acting as a trusted point of contactWorking closely with internal sales teams to communicate customer insights and identify potential sales opportunities during customer interactionsEnsuring all relevant customer information and opportunities are accurately recorded and transferred through CRM systems for follow-upSupporting the completion of quotations within agreed KPI timeframes across departmentsAssisting with the continuous improvement of customer care and quotation processes to maximise efficiency and customer satisfactionCollaborating with cross-functional teams including sales, operations, and administration to streamline internal proceduresConducting qualitative and quantitative reviews of customer interactions to identify trends, opportunities, and areas for improvementProducing regular reports relating to customer enquiries, sales opportunities, and operational performanceSupporting customer relationship management activities to maintain high service standards and encourage long-term customer loyaltyAssisting internal administrative and customer care teams with additional support during peak operational periodsMaintaining accurate records and ensuring all customer information is updated correctly within internal systemsContributing to a positive team environment while supporting wider business objectives and operational goals What You Will Need To Apply: Please apply ONLY if you meet the following criteria: Previous experience within a customer care, customer service, or sales support environmentStrong understanding of customer service principles and customer engagement techniquesExcellent communication and interpersonal skills with the ability to build rapport confidentlyAbility to work effectively within a fast-paced environment and manage multiple prioritiesStrong organisational and problem-solving abilitiesExperience using CRM systems, customer service software, and Microsoft Office applicationsA proactive and flexible approach to work with the ability to operate with minimal supervisionAnalytical mindset with the ability to identify trends and process improvement opportunitiesPositive attitude and a strong team-focused approachExperience within a manufacturing or technical environment would be advantageous but is not essentialKnowledge of specialist internal systems is beneficial; however, full training will be providedRight to work within the country of application for the duration of employment What you will get in Return: This is an excellent opportunity for an ambitious and motivated individual who is looking to further develop their career within a dynamic and customer-focused environment. You will join a supportive and professional team where your contribution will play a direct role in enhancing both customer satisfaction and overall operational success. The position offers a competitive salary together with an attractive benefits package, which includes pension contributions, healthcare support, life insurance, and wellbeing initiatives. You will work within a fast-paced and engaging environment that promotes a positive and collaborative workplace culture. The company is committed to supporting employee development through a structured onboarding programme, ongoing training opportunities, and continuous learning support to help you progress within your career.
To enquire further about this role, please reach out to our dedicated recruiter:
Kirsten Davison - Senior Talent Acquisition Specialist
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