About this role
Job SummaryWHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - Non Service Center -: JOC CQRS CAIS This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
QualificationsFederal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. GRADE-12 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: Utilizing Embedded Quality (EQ) and the National Quality Review System (NQRS) to create/extract data and analyze reports, identifying error trends, efficiencies and procedural issues for national quality programs initiating resolutions for IRM procedures, creating presentations in Microsoft Office or equivalent software using Power Point, Spreadsheets, and other written documents. Performing daily site validation for the National Sample and addressing Ultra/Verint issues and performing post review checks and verifying the integrity of the National Sample. Utilizing Contact Center Support Division (CCSD) SharePoint to download files for CQRS daily validation of the National Sample, National Sampling Tool, and the Enterprise Telephone Data (ETD) website reports, utilizing CIS to distribute Paper sample for CQRS National Review, utilizing Microsoft Access and Excel to modify (reprogram) CQRS which are used to produce the National Paper Sample and Reconcile issues with the Sample. Approving 5081s/BEARS for Ultra/Verint and the internal CQRS website to create profiles and grant access, providing system support as CQRS point of contact for Ultra/Verint and CQRS systems and performing back-up Webmaster duties. Applying oral and written communication to prepare comprehensive written reports, agency directives, IRM feedback, memoranda, recommendations for projects; disseminate policy information, and document findings and conclusions and providing guidance and serve as a technical program and policy expert to prepare and present complete decision packages, studies, and recommendations. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.
Major DutiesThe following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Provides technical guidance on issues, proposals, and activities impacting program operations, and ensures operating units are in alignment with regulatory and administrative provisions and requirements. Reviews proposals to alter or modify concepts, processes, or functions for compatibility with program goals and objectives, as well as analyzes and evaluates new requirements, policies, and modifications for impact on program operations, systems, and resources. Coordinates site visits to conduct briefings, studies, implement program initiatives, review program effectiveness, and identify additional system or revision in work processes required. Provides technical advice and staff assistance to field managers and employees in the operational program area assigned. Adapts and prepares operating guidelines, instructions, and other material pertaining to assigned program area for local use. Prepares reports concerning identified issues to explain program differences and recommend improvements and/or corrective action for program operations, where differing or competing viewpoints may occur. STANDARD POSITION DESCRIPTIONS (SPD): PD95096 Visit the IRS SPD Library to access the position descriptions.RequirementsProbationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION