About this role
Job SummaryWHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - Non Service Center REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
QualificationsFederal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE FOR GS-07: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: Screening and answering telephone calls and determining which require personal attention. Establishing, organizing, and maintaining files of correspondence, manuals, and other related information. Reviewing correspondence and reports for proper format, grammar, punctuation, and mathematical correctness. Scheduling and shifting appointments based on commitments. Gathering and assembling necessary supporting documentation for reports. Providing advice, assistance and training to clerical support positions. Scheduling engagements and background material and preparing notes regarding topics to be discussed. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. TYPING AND OFFICE AUTOMATION (OA): Typing: This position requires a qualified typist with a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors). Office Automation (OA): This position requires experience using office automation systems, software practices and procedures. For more information on qualifications please refer to OPM's Qualifications Standards.
Major DutiesThe following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Receives telephone calls and personal visitors. Refers those not requiring the manager's personal attention to appropriate office. Provides information on office functions to those from other organizations and advises manager of contacts which are of a sensitive nature. Establishes overall policies and procedures for correspondence control and routing, requests for personnel actions, travel arrangements, files administration, and internal memoranda throughout all levels of the office. Provides advice, assistance and training to secretaries and clerical support positions in the subordinate organizational segments; and reviews, coordinates, and assembles the work products of subordinate counterparts as required. Screens incoming correspondence and routes to the appropriate organization, establishing specific response dates and maintaining and monitoring suspense dates. Maintains a calendar of appointments and commitments for the manager and provides pertinent informational items for conferences and meetings. Makes all necessary travel arrangements for the manager and/or his/her designees. STANDARD POSITION DESCRIPTIONS (SPD): PD91775 Visit the IRS SPD Library to access the position descriptions.RequirementsProbationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION