About this role
Job SummaryWHAT IS TAXPAYER SERVICES CARE CUSTOMER ASSISTANCE? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions TS-CARE Customer Assistance Rltshp/Ed 40-41 Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education - Field Assistance REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
QualificationsFederal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. QUALIIFICATION REQUIREMENTS: SPECIALIZED EXPERIENCE: GRADE 11: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience includes: Experience with the interrelationships between Federal and state laws; Experience with tax law to include researching relevant publications and the Internal Revenue Code; Explaining tax law sufficient to independently provide educational assistance on taxpayer rights, tax law, and IRM policies; Using tax analysis techniques to apply appropriate tax laws and regulations to individual cases; Resolving taxpayer accounts, making correct tax determinations, and making correct adjustments to taxpayer accounts; Experience with interviewing techniques needed to independently determine the nature of taxpayer assistance; Instructing face-to-face and or virtually; Establishing and maintaining effective relationships, making oral presentations, and producing written products. Effectively communicating orally and in writing, in-person, via telephone, and utilizing web-based computer applications. OR PH.D. or equivalent doctoral degree in a related field of study. OR Three full academic years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a related field of study from an accredited college or university. OR LL.M. if related OR Combination of qualifying graduate education and experience equal to that amount required. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. You must meet the following requirements by the closing date of this announcement. For more information on qualifications please refer to OPM's Qualifications Standards
Major DutiesThe following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Conducts interviews with taxpayers to determine their tax situation, provide advice, and explains probable consequences of various courses of action open to taxpayers for the current and other tax years. Discusses tax law impact with tax practitioners and accountants, reviews books and records to gain understanding of taxpayer's financial status (cash/accrual basis). Confers with taxpayers and/or their representatives to explain issues involving the applicability of tax law, regulations, notices and account adjustments. Assists and advises taxpayers in meeting their Federal Tax obligations. Assistance is technical and covers the full range of individual income, excise, and employment taxes, as well as certain elements of all other kinds of taxes. Assists taxpayers in preparing tax returns and explains the consequences of courses of action. Explains the collection and examination processes to taxpayers. Prepares tax returns that include referring to required documentation, such as information reporting documents and limited schedules. STANDARD POSITION DESCRIPTIONS (SPD): PD96490 Visit the IRS SPD Library to access the position descriptions.RequirementsProbationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION