About this role
Job summary
Are you a confident leader with a passion for delivering excellent patient care and leading high-performing teams? Staverton Surgery is looking for a Reception Manager to take ownership of our front-of-house services and play a key role in the smooth day-to-day running of the practice.
This is a fantastic opportunity for someone who thrives in a fast-paced healthcare environment, enjoys developing people, and takes pride in creating a welcoming and efficient patient experience.
Main duties of the job
Create and manage receptionist rotas Manage clinician rotas Ensure all staff are checking into Clarity Liaise with Practice Manager and team to support needs of Practice Manage reception team. Oversee daily reception operations, including appointment scheduling Recruit, train, and supervise new reception employees Interact with patients Support Line manager with addressing patient complaints/feedback in a compassionate and timely fashion Support HR and make sure colleagues and new colleague's personnel file is up to date. Training colleagues on Docman, ERS and other software essential for Practice. Complete staff appraisals Complete a 1-1 return to work interview for colleagues who have been away due to sickness Attend management, senior colleagues' meetings and bring ideas to the table. Support colleagues by allocating time on the Rota for personal development.
About us
At Staverton Surgery, we pride ourselves on being a supportive and collaborative team. Youll be joining a practice where your ideas are valued, your development is supported, and your contribution truly makes a difference to patient care.
Job description Job responsibilities
Key responsibilities
Create and manage receptionist rotas Manage clinician rotas Ensure all staff are checking into Clarity Liaise with Practice Manager and team to support needs of Practice Manage reception team. Oversee daily reception operations, including appointment scheduling Recruit, train, and supervise new reception employees Interact with patients Support Line manager with addressing patient complaints/feedback in a compassionate and timely fashion Support HR and make sure colleagues and new colleague's personnel file is up to date. Training colleagues on Docman, ERS and other software essential for Practice. Complete staff appraisals Complete a 1-1 return to work interview for colleagues who have been away due to sickness Attend management, senior colleagues' meetings and bring ideas to the table. Support colleagues by allocating time on the Rota for personal development.
The post holder may also be asked to support and undertake other related duties not listed in this Job Description from time to time according to the needs of the business.
Experience/knowledge required
Excellent administration and communication skills
A respected leader and team player
Ability to organise and manage a small team in addition to interacting with other supporting departments.
Problem solver
Ability to diffuse and manage conflict in a calm and effective manner
Knowledge and experience of implementing effective organisational processes and systems
Strong computer literacy especially in MS applications
Ability to show patience, empathy and diplomacy when required and to be able to work under pressure.
Personal characteristics
Confident, approachable, organised, well-spoken and presented. Need to have an empathetic nature and the ability to remain calm in a crisis is essential Effective decision maker Good initiative and proactive problem-solver Friendly, approachable and self-motivated Good attention to detail and high level of accuracy Coaching style of management Copes well under pressure Adaptable to change and willing to go the extra mile Excellent team-player
Person Specification
Qualifications Essential
Excellent administration and communication skills A respected leader and team player Ability to organise and manage a small team in addition to interacting with other supporting departments. Problem solver Ability to diffuse and manage conflict in a calm and effective manner Knowledge and experience of implementing effective organisational processes and systems Strong computer literacy especially in MS applications Ability to show patience, empathy and diplomacy when required and to be able to work under pressure.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Staverton Surgery
Address Staverton Surgery
51 Staverton Road
London
NW2 5HA
Employer's website https://stavertonsurgery.nhs.uk/ (Opens in a new tab)