About this role
Job summary
To provide general assistance to the Practice clinical team and present a courteous and professional image to patients and visitors, both in person and on the telephone. Responsibilities include accurate data entry, and providing administrative and clerical support to ensure effective service delivery. You will also facilitate communication between patients, primary and secondary care services, and external agencies.
To be aware of the Practice philosophy and to treat patients/visitors with respect and tolerance, and offer constructive support to colleagues and general public.
Main duties of the job
Processing some referrals eg radiology, back pain clinic, two-week wait
Extended Hours for PCN data
Booking out-of-hours HUB appointments
Answering results line
Monitoring Surgery website and mailbox
Sending group messages via iPLato and accuRx online portal
Ordering supplies
Audits / Searches
Covering reception (eg at lunchtime and/or covering staff absence due to sickness or holiday)
About us
We are a friendly local GP Practice in Southgate, North London, serving approx 9,000 patients. We have 4 GP Partners, 1 Practice Manager, and various other healthcare professionals at this Practice. Our team is welcoming and supportive to our patients, and each other. This is our ethos. We are part of the Enfield Unity Primary Care Network.
Job description Job responsibilities
Administrative support to the Practice
To be competent with EMIS and other associated IT systems
Accurate computer data entry, allocation and collation
To be aware of Practice procedures and work in accordance with written protocols
Processing and recording information accurately, in accordance with Practice procedure and protocols
Providing clerical assistance to Practice staff as required
To deal with delegated tasks efficiently, according to guidelines set, and reporting regularly any problems which may occur
To be trained in Infection Control
Taking messages and passing-on information accurately
To work flexibly according to the needs of the Practice and provide cover for absent colleagues eg reception
To undertake mandatory and additional training as identified by the Practice (eLearning)
Person Specification
Qualifications Essential
Good general education, and good communication skills. Competent in IT.
Desirable
Ability to learn new systems.
Experience Essential
GP Surgery 3-5 years experience Excellent knowledge of EMIS and Docman Exceptional inter-personal skills
Desirable
Flexibility Team player Ability to work under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Southgate Surgery
Address Southgate Surgery
270 Chase Side
London
N14 4PR
Employer's website https://thesouthgatesurgerynorthlondon.nhs.uk/ (Opens in a new tab)