About this role
Job summary
We are seeking a highly motivated and experienced individual to join our team as an Operational Manager within our Emergency Department. This is an exciting opportunity to play a key role in ensuring the safe, effective, and efficient delivery of urgent and emergency care.
The Emergency Department manages a diverse, high acuity patient population and operates as part of a major tertiary centre, including Major Trauma Centre responsibilities, offering a dynamic and challenging environment.
You will be responsible for the day to day operational management of the department, with a strong focus on achieving key NHS targets, including ambulance handover times, the 4hr emergency care standard, and patient flow. You will coordinate resources, support frontline teams, and drive performance to ensure high quality patient care.
The role involves optimising patient flow, reducing delays, and working collaboratively with clinical and operational colleagues to support service improvement and delivery of KPIs.
This full-time post covers core hours (7am--6pm, Mon to Fri), with flexibility required, including occasional weekends.
The successful candidate will demonstrate strong leadership, resilience, and problem solving skills, with the ability to thrive in a fast paced, high pressure environment.
Informal visits or discussions are strongly encouraged, please get in touch to find out more.
Main duties of the job
KEY RESPONSIBILITIES
Policy and Service Development
*Contribute to the strategic development of services.
*Support the General Manager with specific change management processes and ensure engagement of the multi-disciplinary team.
*Be aware of technological advances in relation to service improvements.
*Develop and implement best practices and standard operating procedures to maintain high standards of quality.
*Lead in quality improvement initiatives and projects, ensuring alignment with departmental goals.
*Co-operate in the introduction of innovative technology and new working practices to ensure the smooth running of the department
*Identify areas for improvement and new ways of working, providing better quality of care and service to patients.
*Ensure achievement of National operational targets e.g., 4 hour A&E performance and Ambulance offload targets specific to service areas of responsibility.
*Support quality and service improvement within the area of responsibility and work with other services and Divisions to ensure effective patient care and use of all Trust resources.
*Support the development of new roles that reflect modern healthcare delivery.
*Ensure all team colleagues comply in full with Trust service policy and procedures.
*Ensure effective implementation of any revised, updated or new procedures/equipment takes place, always maintaining safe and efficient team practice.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities Please note for a specific detailed job description for this vacancy please see attached job description.
Person Specification
Qualifications Essential
* Educated to degree level or equivalent
Experience Essential
* Post graduate management experience or equivalent knowledge obtained through a combination of continuous professional development & training courses * Considerable experience of Knowledge and experience of budgetary management including sound working knowledge of revenue expenditure,budgets, capital including forecasting trends * Experience of developing service opportunities, through business planning,monitoring, and leading the implementation of successful change management processes * Evidence of success in the management of a multidisciplinary environment * Evidence of significant achievement and personal contribution to organisation success * A good understanding of clinical governance, risk management and health and safety principles * Clear understanding of the NHS agenda
Desirable
* Previous experience working at Operational Manager level in the NHS * Evidence of success in the management of a * multidisciplinary environment * Experience of working in Healthcare * Understanding the complexity of data requirements * Experience working in an complex environment * In depth knowledge of collecting and analysing audit data
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)