About this role
Job summary
We are seeking a dynamic and hands-on Cafe Supervisor to lead our hospitality operations within a vibrant campus environment.
This is a key leadership role where you will oversee the day-to-day running of the Sugar Ronson Cafe, ensuring high-quality service delivery to residents, tenants, staff, and external visitors.
Working closely with the Head Chef and Hospitality Business Manager, you will drive operational excellence, customer experience, and continuous improvement across cafe and event services.
Responsibilities include team leadership, budget management, compliance with food safety and health regulations, and coordinating internal and external events.
This is a full-time role working 35 hours per week, typically 8:00am4:00pm, with some evening and Sunday work required for events.
This is an excellent opportunity to play a visible and impactful role in a busy, community-focused hospitality setting.
Main duties of the job
An exciting opportunity for a Cafe Supervisor to lead a busy hospitality service within a community-focused environment.
You will oversee daily cafe operations, manage staff, ensure excellent customer service, and maintain compliance with food safety and health regulations.
The role includes budget management, event coordination, and building strong relationships with customers and stakeholders.
Ideal candidates will have experience in hospitality or catering leadership, strong organisational and communication skills, and a hands-on approach.
This is a rewarding role where you can make a meaningful difference while leading a high-performing team in a dynamic setting.
About us
Jewish Care is the largest provider of health and social care services for the Jewish community in the UK. Every week, we touch the lives of 10,000 people. We provide services to a range of people including older people, people with mental health needs and people living with dementia.
Our five values are at the heart of the way we work. They drive how we act as individuals and as an organisation and shape our culture. We value Excellence, Integrity, Innovation, Compassion, and Inclusivity.
Job description Job responsibilities
At Jewish Care, we are proud to make a meaningful difference to the lives of Jewish people by delivering outstanding social care services that enhance wellbeing and keep people connected to their community.
We are a multi-award-winning organisation, recognised for excellence
About the Role
We are looking for a dynamic and hands-on Caf Supervisor to lead our vibrant catering operations across our campus.
You will be the face of our hospitality service, overseeing the day-to-day running of the Sugar Ronson Caf This is a fast-paced and rewarding role where you will ensure exceptional service delivery to residents, tenants, staff, and external clients within a Jewish environment.
Working closely with the Head Chef and Hospitality Business Manager, you will drive quality, innovation, and customer experience across a diverse and busy operation.
This post is working 35 hours per week. Shift arefrom 8am to 4pm. There also be will be some evening and Sunday work too when we have events.
Key Responsibilities Lead and oversee all caf, restaurant, and hospitality services across the campus Ensure compliance with food hygiene, health & safety, and legislative standards Manage budgets, purchasing, and cost control to maximise efficiency Plan and deliver internal and external events, including quotations and logistics Build strong relationships with customers and stakeholders to meet service needs Supervise, motivate, and develop a high-performing team Maintain excellent customer service standards through visible leadership Manage cash handling and financial procedures in line with policy Complete administrative tasks including records, rotas, and reporting Represent the service at meetings and contribute to continuous improvement About You Were looking for someone who is passionate about hospitality and thrives in a people-focused environment.
You will bring: Proven experience in catering, hospitality, or a similar leadership role Strong organisational and problem-solving skills Excellent communication and interpersonal abilities A hands-on leadership style with the ability to motivate teams Solid understanding of health & safety and food hygiene standards Good IT skills (Microsoft Office including Excel, Word, PowerPoint) Experience working in a multicultural environment A flexible approach, including availability for events and weekends Personal Qualities Approachable and engaging Organised and detail-focused Confident and outgoing comfortable being the face of the caf Intuitive with a strong customer-first mindset What We Offer A supportive and inclusive working environment Opportunities for training and development (including NVQ pathways) The chance to work in a meaningful role making a real difference Sociable working environment within a respected organisation
Person Specification
General Requirements Essential
Please refer to job description above
Desirable
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Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Jewish Care
Address
Ilford
IG4 5LN
Employer's website https://careers.jewishcare.org/ (Opens in a new tab)