About this role
Job summary
We are a busy and active practice located in Hendon (NW4), and we are currently looking to recruit a Medical Receptionist with excellent communication skills.
Previous experience working in a GP surgery is essential. As the first point of contact for our patients both in person and over the telephone this role plays a key part in delivering our high standard of patient care.
Main duties of the job
The Medical Receptionist role is ideal for an enthusiastic positive and self-motivated individual who can work both independently and as part of our growing team. As the first point of contact for many patients and visitors you will play a vital role in providing a smooth and welcoming experience at the practice. Daily duties include greeting and checking in patients managing appointments through our clinical system handling incoming calls processing prescription requests supporting online services managing patient queries and directing patients to the appropriate clinical or administrative team. You will also respond to tasks from staff liaise with community services when needed maintain an organised reception area and support the general administrative needs of the practice.
Previous experience working in a GP surgery is essential. The ideal candidate will have excellent communication skills a professional telephone manner and the ability to work calmly under pressure. Strong teamwork skills are vital along with confidence in meeting targets and handling challenging situations with professionalism and compassion.
About us
Our existing team is friendly, supportive, and highly experienced. The practice team includes one Partner GP, eight Salaried GPs, three Practice Nurses, one Healthcare Assistant, two Pharmacists, Social Prescribers, First Contact Practitioners, a Practice Manager, Admin and Reception Managers, as well as a dedicated group of administrative and reception staff.
Job description Job responsibilities
Job SummaryTo provide a friendly, professional and efficient reception service to patients and visitorsTo support the practice team in delivering safe, high-quality patient careTo undertake reception, telephone and administrative duties to ensure the smooth running of the practiceMain DutiesGreet patients, check them in and support them with practice processesAnswer telephone calls, take accurate messages and manage patient enquiries sensitivelyBook, amend and cancel appointments using the clinical computer systemSupport patient registration, repeat prescription requests and home visit requests in line with practice policyMaintain accurate patient records and file correspondence, reports and test resultsSupport patients with online services and provide basic system guidanceMaintain a clean, safe and welcoming reception and waiting areaOpen and close the practice following security and safety proceduresWork as part of a team and carry out other reasonable duties as requiredConfidentiality, Quality & GovernanceMaintain strict patient confidentiality at all timesFollow health and safety and infection control policiesSupport continuous quality improvement and effective teamwork
Person Specification
Experience Essential
Excellent communication and interpersonal skills with a warm, professional manner Proven ability to provide a high standard of patient care in a busy environment Confident handling patient enquiries sensitively, including confidential and sensitive information Strong organisational skills with good attention to detail Ability to remain calm, compassionate and efficient under pressure Confident IT skills with the ability to learn and use clinical computer systems Ability to work effectively both independently and as part of a supportive team Flexible, reliable and committed to supporting the needs of patients and the practice
Desirable
Experience using GP clinical systems such as EMIS or System One Strong customer service Understanding of NHS services and primary care workflows Experience supporting patients with online or digital services
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Phoenix Practice
Address 7 Brampton Grove
Hendon
NW4 4AE
Employer's website https://www.phoenixpractice.co.uk (Opens in a new tab)