About this role
Store Assistant
Job Description: Creates a tailored shopping experience by ensuring promotional and sale merchandise is displayed timely and readily available to customers. Assesses customers' needs by actively listening and providing solutions to maximize customer satisfaction and loyalty.
Additional Qualifications/Requirements: This position will be working with visual merchandising. • Assists in the planning, developing, establishing, and maintaining all retail, food, and services Displays signing and merchandise presentation programs at an Exchange installation. Creates a positive environment that drives sales growth and increases customer experience and Exchange brand loyalty • Provides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, suggests alternative options, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. • Provides superior skills to serve the customer, utilizes and adheres to merchandise presentation standards to enhance sales growth by ensuring merchandise is displayed on proper fixtures, develops, assembles, and installs displays using appropriate tools and equipment. • Ensures standard signs for the Exchange is maintained and displayed. Maintains supply of retail, food, and services signs and replaces timely and accordingly. • Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Job Qualifications: Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties: Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized customer experience. Provides superior sales skills to serve the customer, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, displaying promotional fixtures, merchandise and signing, completing counts on promotional merchandise, manual price change vouchers, keeping sales area fully stocked, and cleanliness of the area. Actively communicates/promotes the benefits of Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increased customer brand loyalty. May assist in maintaining shelf labels. Performs random price verification and initiates necessary corrective action. May provide assistance to customers with completing special orders, online orders, and rain checks. May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse. Performs other duties as assigned.
Work Challenges: Completion of high school or the equivalent. Experience or training in designing, drawing, and assembling sales promotion merchandise displays, knowledge of computer creative software is preferred. Must have valid motor vehicle operator's license.