About this role
*Restaurant Manager*
Kerr Street Cafe ? Oakville, Ontario
*Full-Time | Permanent | On-Site*
Kerr Street Cafe is looking for an experienced, energetic, and people-focused RestaurantManager to join our growing team in the heart of Oakville's Kerr Village.
We are a busy brunch restaurant known for made-from-scratch food with great presentation and flavour, great coffee, warm hospitality, and a fast-paced service environment. Beyond the cafe, our business includes boutique catering, private events, and a growing retail marketplace featuring chef-made prepared foods amongst many other items.
We're looking for a leader who thrives in a busy restaurant, genuinely enjoys working with people, and can help us deliver an exceptional experience for our guests while supporting and developing our team.
*The Role*
As Restaurant Manager, working under the direction of the General Manager and owner, you will be responsible for the day-to-day front-of-house operation and will work closely with kitchen leadership team to maintain high standards of service, hospitality, cleanliness, and efficiency.
This is a hands-on management position. You'll be on the floor leading by example, supporting the team during service, solving problems as they arise, and ensuring guests leave with a great experience.
*Key Responsibilities*
* Lead and motivate the front-of-house team during daily service. * Create a positive, professional, and team-oriented work environment. * Oversee daily opening, service, side work, and closing procedures. * Ensure consistently high standards of guest service and hospitality. * Manage busy weekend and peak-period service while maintaining calm and organized operations. * Coach, train, and develop servers / baristas. * Assist with onboarding, scheduling, and performance management. * -Coffee knowledge / experience is an asset. * Monitor labour and staffing levels to ensure an efficient operation. * Maintain strong communication between front-of-house and kitchen teams. * Handle guest concerns professionally and turn challenging situations into positive experiences. * Ensure food safety, cleanliness, health and safety, and restaurant standards are consistently followed. * Oversee cash handling, POS procedures, daily deposits, and end-of-day reporting. * Monitor inventory and supplies and communicate purchasing needs to management. * Help maintain service standards across the cafe, catering, and retail operations. * Support private events and catering functions when required. * Identify opportunities to improve service, sales, efficiency, and the overall guest experience. * Work with ownership and leadership to implement new systems, procedures, promotions, and initiatives. * Lead by example and be willing to jump in wherever the team needs support.
*What We're Looking For*
* 3+ years of restaurant management or supervisory experience, preferably in a high-volume, full-service or upscale casual restaurant. * Strong leadership and people-management skills. * A genuine passion for hospitality and creating memorable guest experiences. * Excellent communication and organizational skills. * Ability to remain calm, positive, and solutions-focused during busy services. * Strong understanding of restaurant operations, labour management, and customer service. * Experience with POS systems, cash handling, scheduling, and inventory is an asset. * Food Handler Certification is preferred. * Smart Serve certification is required if working with alcohol service. * Ability to work weekends and holidays is a must. * Must be comfortable working on your feet and being actively involved in restaurant operations. * Strong English communication skills.
The Ideal Candidate
You are more than someone who can run a shift.
You're a leader, coach, problem-solver, and hospitality professional who understands that great restaurants are built around great people.
You know how to set expectations without micromanaging. You can motivate a team during