About this role
Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position with opportunities for growth and advancement. Responsibilities: - Communicate with customers via phone, email, and live chat to address inquiries, resolve issues, and provide product information - Upsell products and services to customers based on their needs and preferences - Provide accurate and timely responses to customer inquiries and ensure customer satisfaction - Enter customer data and update customer accounts in our database - Analyze customer interactions to identify trends and areas for improvement - Collaborate with other departments to resolve complex customer issues - Maintain a high level of professionalism and adhere to phone etiquette standards Experience: - Previous experience in customer service or sales is preferred - Accounting background is preferred - Excellent communication skills, both verbal and written - Strong problem-solving skills and ability to think critically - Proficient in data entry and computer systems - Ability to multitask in a fast-paced environment - If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply for the position of Customer Service Representative.
Job Types: Full-time, Permanent
Pay: $22.00-$23.00 per hour
Education: * DCS / DEC (preferred)
Experience: * Customer service: 2 years (preferred)
Work Location: In person