About this role
Child & Family Services Manager Okanagan Indian Band K?U K?LIW?T L? NQMAPLQS | WE LIVE AT HEAD OF THE LAKE Located within the unceded territory of the syilx people, the Okanagan Indian Band is comprised of six reserves located in the North Okanagan. Come join the OKIB Team and enjoy all that the beautiful Okanagan Valley has to offer, including a great climate, stunning scenery, world-class ski resorts, golf courses, wineries and beaches. socThe OKIB offers a welcoming team environment and a rewarding job experience. You can expect a supportive work environment and a total compensation package which includes: 3 Weeks? Vacation Pay Extended Health and Dental Benefits Employer Matched Pension Plan 15 Statutory Holidays Paid Winter Holiday Break Cultural Leave Discounted Silver Star lift passes Retention Bonuses after years of service 15 Paid Sick Days Paid Personal Leave Employee Assistance Program Professional Development Opportunities Hours of work: 37.5 hours per week Start Date: ASAP Deadline for applications: September 25, 2026JOB SUMMARYThe Child and Family Services (CFS) Manager provides strategic and operational leadership for the Okanagan Indian Band (OKIB) Child and Family Services Department. The Manager ensures that services for children, youth and families are culturally grounded, prevention-focused, trauma-informed, family-centered and responsive to community needs, with a strong emphasis on family preservation, safety, wellbeing, cultural identity and connection to family and community.The position is primarily a management, quality assurance and systems-oversight role. The Manager is not expected to routinely carry a frontline caseload; however, they must be prepared to provide case consultation, direct advocacy, crisis leadership or temporary operational coverage in complex, high-risk or urgent circumstances. REPORTING STRUCTURE Reports to the Director of Operations. JOB DUTIES AND RESPONSIBILITIESStrategic Leadership, Planning and Jurisdiction Provide clear strategic and operational direction for all CFS programs, services and staff in alignment with OKIB priorities, Syilx values and the approved organizational plan. Develop and maintain annual departmental work plans, service objectives, performance measures and operational priorities; monitor progress and report on results. Support OKIB leadership and community processes related to Indigenous child and family services jurisdiction, prevention, family preservation and implementation of the federal Indigenous child and family services legislation. Identify service gaps, emerging community needs and systemic barriers, and bring forward practical recommendations, resource requirements and implementation plans. Develop, review and implement departmental policies, procedures, practice standards, protocols and service pathways that strengthen consistency, accountability and culturally safe service delivery.Program Delivery, Case Oversight & Quality Assurance Oversee prevention, family strengthening, youth services, peer support, advocacy and related CFS programming to ensure services are coordinated, accessible and responsive to children, youth and families. Establish and monitor standards for intake, assessment, referrals, case planning, service plans, documentation, case closure, file maintenance and follow-up. Provide leadership and consultation on complex, sensitive or high-risk child and family matters, including case conferences, safety concerns, family preservation, reunification, kinship and culturally connected care planning.People Leadership & Team Development Supervise, coach and support Team Leads and other direct reports; ensure clear expectations, accountability, regular one-to-one meetings and timely performance feedback. Promote a respectful, culturally safe, trauma-informed and psychologically supportive work environment that recognizes the demanding nature of child and family services.Financial Management, Funding & Administratio