About this role
Job summary
Join our multi-disciplinary team as a Medical Receptionist and Care Navigator at Elliott Street Surgery, where your efficient and organised approach will be the first point of contact for patients and visitors.
Main duties of the job
The successful candidate will be working a minimum of 25 hours/week, daily Monday to Friday as per the staff rota and must work as part of the team and be flexible to cover colleagues annual leave/absence.
Surgery hours are 8.00am to 6.30pm.
Rota hours will include a mix of 8.00am starts and 6.30pm finishes.
Salary is dependent upon experience.
We offer NHS Pension.
About us
Over the past 20 years the current Partners have established an organised and supportive team of GPs, GP trainees, nurses, clinical pharmacists, ARRS staff and admin support, as well as being a training practice.
Job description Job responsibilities
There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels. The tasks include but are not limited to:
Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
Process patient requests for appointments
Process repeat prescription requests
Initiate contact with and respond to requests from patients, team members and external agencies
Use EMIS clinical system, Docman, AskmyGP, AccuRx plus any new systems to manage patient care
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Manage all queries as necessary in an efficient manner
Monitor and maintain the reception area
Support all clinical staff with general tasks as requested
Undertake all mandatory training and induction programmes
Contribute to public health campaigns e.g., flu clinics, through advice or direct care
Support the practice non-clinical team, providing cover during staff absences
Action incoming emails when necessary
Scan patient-related documentation and attach scanned documents to patients healthcare records
Person Specification
Experience Essential
Experience of working with the public in a face to face role Customer service
Desirable
Experience of working in a healthcare setting Experience of working in a Primary Care setting
Qualifications Essential
GCSEs (or equivalent) in English and Mathematics at Grade C/4 or above Good standard of general education Excellent communication skills (written and oral) Strong IT skills Competent in the use of MS Office Clear, polite telephone manner Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure Able to communicate effectively and understand the needs of the patient Punctual and committed to supporting the team Motivated Flexible and cooperative Polite and confident
Desirable
Qualified to NVQ level 2 or 3 in Health and Social Care Use of EMIS, Docman and Accurx
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Elliott Street Surgery
Address 145 Elliott Street
Tyldesley
Greater Manchester
M29 8FL
United Kingdom
Employer's website https://www.elliottstreetsurgery.co.uk/ (Opens in a new tab)