About this role
Senior Village Manager Leadership role overseeing multiple village/town operations under Sodexo's IFMS contract. Drives operational excellence, commercial performance, and client partnership across the portfolio, providing direction to Village Managers and site leadership teams. Accountable for meeting SLAs/KPIs, optimising costs, ensuring compliance, and championing Sodexo's "Clients for Life" approach through strong stakeholder relationships and continuous improvement, working closely with the Regional Manager to identify growth opportunities.
Key Responsibilities:
Contract & Client Management – Acts as Sodexo's primary operational representative, building trusted client relationships, ensuring KPI/SLA compliance, and leading performance reviews with a focus on continuous improvement.
Operational Leadership – Leads Village Managers and site teams to drive safe, efficient, high-standard service delivery within budget, while pursuing growth opportunities and supporting business continuity.
Financial & Commercial Management – Manages labour and operational costs against budget, drives productivity and revenue improvements, and maximises User Pay Services opportunities.
HSEQ – Champions a strong safety culture, ensures compliance with HSEQ systems, leads incident investigations/audits, and closes out corrective actions within required timeframes.
People Leadership & Culture – Coaches and develops teams, supports workforce planning and succession, promotes an inclusive culture, and manages performance/disciplinary processes fairly.
Compliance & Governance – Ensures accurate reporting and record-keeping, and drives accountability for regulatory and contractual compliance across sites.
Continuous Improvement & Innovation – Identifies efficiency and service improvements, tracks industry trends, and fosters a culture of innovation and accountability.
Experience leading large, geographically dispersed teams in remote site, FM, hospitality, or integrated services environmentsProven ability to lead, mentor, coach, and develop high-performing teamsStrong client relationship management and stakeholder engagementSound commercial/financial management skills, including budgeting and cost controlThorough understanding of HSEQ systems, risk management, and regulatory complianceStrong knowledge of food safety, chemical management, cleaning and hygiene standardsExcellent communication, negotiation, problem-solving, and conflict-resolution skillsAbility to manage multiple priorities in a dynamic operational environmentStrong analytical and reporting skills, focused on continuous improvementSenior Secondary Certificate of Education or equivalent requiredTertiary qualification in Business, Hospitality, Facilities Management, or Operations Management desirable Provides strategic and operational leadership across village services — safe, compliant, commercially sustainable deliveryComprehensive understanding of HSEQ standards and regulatory requirementsStrong knowledge of food safety, infection control, chemical management, cleaning and hygiene practicesDemonstrated capability managing large-scale integrated FM and hospitality operationsStrong commercial acumen, contract management, and financial management capabilityProven leadership skills inspiring, coaching, and developing high-performing teamsEffective stakeholder engagement across client, community, contractor, and organisational interfaces