About this role
Few things create a more immediate sense of delight than a scoop of ice cream. As a PJ's Ice Cream Parlor Attendant, you help turn that simple pleasure into a memorable part of the Nemacolin experience through genuine hospitality, attentive service, and a polished point of service. You combine product knowledge, accuracy, and a positive presence to keep the parlor welcoming, well-stocked, and ready for every guest while building valuable skills for a career in hospitality.
What You Will Create
• Memorable guest experiences through warm, attentive service, genuine conversation, and a willingness to make each interaction feel personal
• A welcoming, service-ready parlor by maintaining a clean, organized, and well-stocked environment while completing daily preparation and side work
• Confident and informed guest interactions by developing knowledge of menus, allergens, and resort offerings and sharing accurate information when guests need assistance
• A polished point of service through accurate cash handling, professional appearance, consistent adherence to resort standards, and careful attention to the details guests notice
• A positive and dependable team environment by communicating clearly, supporting coworkers, anticipating operational needs, and remaining composed during busy periods
• A strong foundation for a hospitality career through hands-on experience in guest relations, service, product knowledge, cash handling, and the daily operation of a high-volume resort outlet
What You Can Expect
• A fast-paced, guest-facing environment where every shift brings opportunities to connect with guests and create moments of delight
• A balance of independent responsibility and teamwork alongside serving staff, coworkers, and resort leaders
• An active role involving guest service, preparation, stocking, cleaning, cash handling, and maintaining service readiness
• Opportunities to build foundational hospitality skills while gaining knowledge of Nemacolin and its guest experience
• A physically active position requiring extended periods of standing and the ability to remain engaged during busy service periods
• A flexible schedule that may include evenings, weekends, holidays, and varying shifts
What You Bring
• A friendly, genuine, and service-minded approach to connecting with guests
• Strong communication skills and the confidence to interact professionally with guests, coworkers, and business contacts
• The organization and attention to detail needed to maintain a polished, prepared, and accurate point of service
• The composure to remain positive, focused, and responsive when the pace increases or priorities shift
• A willingness to learn, accept direction, and take pride in doing the details well
• A genuine interest in hospitality and the opportunity to grow through hands-on experience
Qualifications
• High school diploma or equivalent and a minimum of two years of guest service experience
• Must be at least 18 years of age
• RAMP certification through the Commonwealth of Pennsylvania, or the ability to obtain and maintain certification as required
• Ability to speak English fluently and communicate professionally with guests and business contacts
• Ability to stand for up to eight hours and lift up to 25 pounds
• Ability to work a flexible schedule, including evenings, weekends, holidays, and varying shifts
• Ability to follow established resort SOPs related to cash handling, appearance, attendance, phone etiquette, timing, guest service, and food safety
• Ability to develop and maintain working knowledge of menus, allergens, and accurate resort information
Additional Information
This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities associated with this position. Responsibilities may change or be assigned as needed to support operational excellence, business needs, and exceptional guest service standards.
Begin a Meaningful Career at Nemacolin
At Nemacolin resort in Pennsylvania's Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.
Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.
Growth & Development
• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors
Benefits & Everyday Perks
• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.
Bring your passion. Grow your career. Create Real Life Magic.
About Nemacolin
A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.
Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.
Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.
(Keywords: Cashier, Ice Cream Server, Food Service, Customer Service, Pennsylvania, Hotel, Hospitality)