Restaurant Food and Beverage Supervisor - Fawn and Fable @ LUM

Position Summary

Great restaurant experiences are built through hundreds of details that guests never have to think about. As a Restaurant Supervisor at Nemacolin, you help bring those details together by guiding service teams, supporting daily operations, and creating an environment where associates are prepared to deliver attentive, polished hospitality. Working alongside restaurant leadership, you will lead by example on the floor, coach and develop service associates, and help ensure each shift runs smoothly from the first reservation to the final farewell. This role offers an opportunity to strengthen leadership skills, deepen food and beverage expertise, and build a foundation for continued growth within Nemacolin's Food & Beverage Department.

What You Will Create

• Consistent and memorable dining experiences by supporting service execution, guiding associates during shifts, and helping ensure guest needs are anticipated and addressed with professionalism and care
• A confident and well-prepared service team through daily coaching, pre-shift huddles, ongoing training support, and reinforcement of hospitality, service, and operational standards
• Organized and efficient restaurant operations by coordinating reservations, assisting with guest inquiries, managing floor activity, and helping remove obstacles that impact service flow
• Meaningful guest relationships by utilizing SevenRooms to maintain accurate guest profiles, preferences, celebrations, and other details that support personalized experiences
• A knowledgeable dining environment through strong familiarity with menus, ingredients, wine, beer, spirits, cocktails, daily features, and resort offerings
• Operational readiness by completing daily and weekly checklists, maintaining accurate POS usage, and ensuring established procedures are followed consistently
• Clean, welcoming, and professionally maintained dining spaces through attention to presentation, organization, cleanliness, and service readiness throughout the outlet
• A culture of accountability and continuous improvement by partnering with restaurant leadership to reinforce expectations, recognize successes, and support associate development
• Solutions that keep service moving forward by prioritizing responsibilities, resolving challenges, and responding effectively to changing guest and operational needs
• A strong foundation for future leadership growth through exposure to scheduling, forecasting, team communication, service leadership, and restaurant operations

What You Can Expect

• A visible leadership role that keeps you actively engaged with guests, associates, and daily restaurant operations
• Daily opportunities to coach servers and service associates while helping maintain service consistency and hospitality standards
• Participation in leadership meetings, service planning discussions, scheduling conversations, and operational reviews
• Regular interaction with guests celebrating special occasions, resort visitors, members, and repeat patrons
• Exposure to reservation management systems, guest-profile development, POS systems, forecasting processes, and restaurant performance metrics
• A physically active environment requiring extended periods of standing, walking, and movement throughout dining and service areas
• A schedule that may include mornings, afternoons, evenings, weekends, holidays, and peak resort periods
• Opportunities to develop leadership capabilities and build experience that can support advancement into restaurant management roles

What You Bring

• A genuine passion for hospitality and creating positive dining experiences for guests and members
• A leadership style that balances coaching, accountability, encouragement, and service excellence
• Strong communication skills and the ability to build productive relationships with guests, associates, and leaders
• Composure and sound judgment when managing multiple priorities in a busy restaurant environment
• Strong organizational skills and attention to detail
• Confidence making decisions, solving problems, and addressing service challenges in real time
• A collaborative mindset and willingness to support the success of the entire restaurant team
• Pride in maintaining high standards for professionalism, presentation, service quality, and guest care

Qualifications

• High school diploma or equivalent required
• Minimum of two years of restaurant, hospitality, resort, food and beverage, or guest service experience
• Previous lead, trainer, shift leader, or supervisory experience preferred
• Strong understanding of restaurant operations, guest service standards, and dining room procedures
• Experience with POS systems and reservation management platforms preferred
• Ability to communicate effectively in English
• Ability to perform basic mathematical functions
• Ability to stand and walk for extended periods during scheduled shifts
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak resort periods

Additional Information

This job description reflects the primary responsibilities and qualifications associated with the position and is intended to provide a general understanding of the role. Responsibilities may evolve as business and operational needs change, and additional duties may be assigned to support the operation and resort.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania's Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.