About this role
Essential Duties & Responsibilities:
• Create and restore system backups, database backups, system configuration to support daily operations.
• Support email system both On-Premises and Online in a hybrid environment. Migration, maintenance, backup and restore as necessary.
• Maintain and support both virtual and physical environments.
• Install, maintain and support: signage, antivirus, trouble call ticketing system and error reporting systems.
• Maintain and monitor modified Tier 2 Data Center and remote office equipment.
• Telephone system support, scripting and troubleshooting.
• Scheduling and installation, patches, upgrades, firmware updates for all company IT equipment.
• Design, configure, and install new servers (Physical & Virtual) along with necessary software components.
• Design, configure and install WAN, LAN, WIFI, Site-to-site VPNs and firewalls network software/hardware. Upon completion monitor, troubleshooting and repair.
• Configure and size UPS for branch offices, server room, including troubleshooting and batteries replacement.
• Make recommendations, upgrades as appropriate, for remote office equipment and network configurations.
• Document administration and security processes. Create and update company IT Department policies and procedures documents.
• Provide technical support and troubleshooting for IT supported software products and equipment.
• Ensure the good operation of the company's IT department per operating procedures standards, policies and practices; and other tasks as directed by the IT Manager.
• Regular and predictable attendance is essential for this position.
• Occasional after hours and overtime work.
**Please note that this role is not eligible for Visa sponsorship/assistance at this time.
PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.
If you wish to become an approved agency to assist us in our employment efforts, please submit your request to [email protected]