About this role
Essential Functions:
• Directs the daily work activities of assigned personnel within the Food and Beverage facility
• Ensures sufficient staffing of all Food and Beverage areas
• Establishes policies and procedures for Food and Beverage team members, to include safety and personal hygiene
• Ensures that team members have all required certification validated
• Perform routine inspection of all Food and beverage areas and equipment
• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication
• Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations
• Ensures that team members clearly understand and are held accountable for their performance expectations
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
• Ensures venue products and Food and Beverage experience surprises and delights the guests
• Visible in all areas engaged with guests and team members, ensuring all guests expectations has been met
• Manage team members performance according to spot light behaviors
• Ability to conduct a fun informative huddle session
• Solicits and responds to guest feedback by direct interaction
• Supervises all front line Food & Beverage team members, which includes maintaining proper employee relations, recognition, evaluating performance and administering discipline
• Portrays ability to maintain an exciting and fun environment
• Responsible for maintaining all employee records
• Adheres to all Internal Controls, policies & procedures
• Responsible for appropriate/accurate inventories of supplies
• Ensures compliance with all regulatory, internal controls, policies and procedures
• Communicates and cooperates with the food & Beverage production management team
• All other job duties as assigned
Knowledge, Skills & Abilities:
• Must be 21 years of age
• Must have excellent leadership and customer service/communication skills
• Excellent verbal and written communication skills required
• Excellent problem solving and critical thinking skills required
• Must have a professional experience, be able to lead people and be a team player
• Work requires schedule flexibility which may include nights, weekends, and holidays
• Work requires knowledge of computer programs- Microsoft Suite
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand.
Education and Experience:
• High school diploma or equivalent required
• College degree in culinary arts, hospitality or hotel management preferred
• Previous supervisory experience in high volume restaurant industry preferred
• Minimum of 3-5 years' experience in food and beverage required
Required Certification/License:
• Must be able to obtain an Ohio Lottery Commission license