About this role
YWCA Banff is looking for a Program Support Agent - Casual to join our close-knit team. We are looking for a community-minded individual who engages with others from a place of empathy, understanding, and desire to help. This is flex position which provides time for your leisure during the day and includes some downtime overnight to study or advance personal interests.
The purpose of the Programs Support Agent Casual role is to establish a pool of colleagues who can provide relief coverage for full-time and part-time Program Support Agents. This casual role offers flexibility, with shifts varying based on operational needs. Typical hours are from 4:30 PM to 12:30 AM or 12:30 AM to 8:30 AM. Weekly hours are not guaranteed, but your impact will be significant.
As an Programs Support Agent, you'll be the first point of contact for clients accessing our vital services, including Emergency Shelter, Transitional Housing, and more. Your role is crucial in providing front-line support and ensuring the safety and well-being of our clients during evening and overnight hours.
Key Responsibilities:
• Reception & Communication: Greet visitors, manage inquiries, and respond to crisis calls and emails for after-hours service requests.
• Program and Client Support: Assist with service requests and refer clients to on-call staff, as needed. In collaboration with on-call staff, oversee check-ins/check-outs and facilitate referrals to external resources, conduct program intakes, and provide basic needs, as needed.
• Collaboration & Documentation: Communicate with and update RP team and on-call staff as needed, maintain accurate and timely records, and update databases.
• Security & Safety: Monitor security cameras, conduct property walkthroughs, and handle emergency procedures.
• Additional Duties: Complete all other tasks, as assigned.
What You Bring:
• Experience with evening and overnight shifts
• Strong problem-solving and communication skills
• Ability to work independently and with diverse populations
• Experience in crisis intervention is a plus
• Interest in professional development and growth
• Familiarity with Microsoft 365 and administrative tasks
• A degree in social work or a related field is an asset
• 1-2 years of experience in domestic violence, homelessness, or housing support is preferred
Position Details
• This casual role offers flexibility, with shifts varying based on operational needs.
• Schedule will vary between evenings (4:30 PM - 12:30 AM) and overnight shifts (12:30 AM - 8:30 AM) with Day time Training Shifts to start
• Wage Range: $21 to $23 per hour.
If you want work that will change lives, we want to meet you!
YWCA Banff celebrates diversity and encourages all qualified applicants to apply, including women, persons with disabilities, members of visible minorities, Indigenous Peoples, veterans, and individuals of diverse gender and sexual orientations. We are dedicated to creating an inclusive and safe working environment for everyone.
To learn more about this opportunity or to request accommodation for the application process, please reach out to [email protected]
Apply today and be part of a diverse team committed to building a thriving, equitable society!