About this role
Primary Job Functions
This section describes the primary /essential responsibilities that this job performs.
• Maintain accurate geographic coding for deliveries and ensure proper retail split for routing.
• Regularly check and manage capacity to ensure delivery routes are optimized, including closing capacities as needed.
• Plan and assign delivery routes 2 days in advance to maximize efficiency and ensure timely deliveries.
• Assign routes to drivers and ensure all necessary details are provided.
• Assign delivery doors in High Jump system, ensuring proper logistics.
• Respond promptly to emails related to logistics, routing, and customer inquiries.
• Manage add-on services and make necessary adjustments to schedules or resources.
• Fill out and manage sheets for same-day and next-day adjustments, ensuring orders are processed and delivered as per requirements.
• Provide assistance to carriers, including route management and troubleshooting delivery issues.
• Collaborate with Ashley's internal teams to ensure smooth operations and timely deliveries.
• Send finalized routes to carriers, ensuring all details are communicated clearly.
• Assist with preload activities and ensure necessary resources are in place for smooth execution.
• Demonstrate the Company's Core and Growth Values in the performance of all job functions.
Secondary Job Functions
This section describes the secondary responsibilities that this job performs.
• Maintain reliable attendance.
• Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
• Complete other assignments and special projects as requested.
Job Qualifications
Education:
· General Education
Experience:
· 1-3 Years Experience in
• Logistics Coordination or Dispatching,
• Transportation planning or routing
• Warehouse operations or distribution center administration
• Delivery scheduling
Licenses or Certifications
· None
Knowledge, Skills and Abilities
· Strong problem-solving skills and attention to detail.
· Excellent communication skills, both written and verbal.
· Effective time management and organizational skills
· Ability to work independently and collaboratively in a team-oriented environment.
· Previous experience in logistics, operations, or customer service is preferred.
· Maintain confidentiality
· Working knowledge of Continuous Improvement
· Handle multiple projects simultaneously within established time constraints
· Proficient computer skills, including experience with Microsoft Office Suite, internet
· Perform under strong demands in a fast-paced environment
· Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
· Display empathy, understanding and patience with employees and external customers
· Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
Schedule Expectations
• Flexible and willing to work extended hours when necessary.
Job Competencies
• Ethics and values
• Integrity and trust