About this role
Job summary
John Tasker House Surgery is seeking a Medical Receptionist to join our friendly and approachable Reception team. The post is up to full time across Monday to Friday. The position would suit someone with experience of working as a receptionist and who would like to join a friendly patient-focussed team.
Main duties of the job
The role of Receptionist is an essential one which can be both challenging and rewarding. It involves helping patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that patients are aware of all new innovations e.g. NHS App and Pharmacy First. As part of your induction and onboarding, care navigation training would be arranged for you to help you in your role. Knowledge of the accuRx messaging service and SystmOne clinical system would be advantageous. However, full training would be provided for the chosen candidate.
About us
The practice has a main surgery in the centre of Dunmow and a branch surgery in nearby Felsted. Our core opening hours are 8am to 6.30pm Monday to Fridays. Additionally, the practice is open for extended access appointments on some evenings and some Saturdays.
We are a friendly practice who have a values-based approach to recruitment. Our teams include a range of GPs, nurses, allied healthcare professionals and a full complement of administrative and reception staff.
We have regular social events throughout the year and several other employee benefits.In addition to your salary and other benefits, you will be entitled to join the NHS Pension Scheme. We also offer a minimum of 5 weeks annual leave plus bank holidays. This is pro-rata'd for part time staff.
Please note that we reserve the right to close the advertisement early should we receive a sufficient number of applications prior to the end date.
Job description Job responsibilities
Main duties and responsibilities:
-Greeting patients at the reception desk
-Answering calls from patients and responding to accuRx messages
-Booking appointments into the clinical system
-Providing support to our administrative teams e.g. performing workflow or document management tasks
-Supporting the GP triage team with administrative duties.
Full training will be provided to the successful candidate including Care navigation training.
This list is not exhaustive and full information on the job role wll be discussed at interview, if the applicant reaches that stage of the process.
Person Specification
Qualifications Essential
Experience of working with the general public or in a previous patient-facing role
Desirable
The role would suit somebody with experience of performing the duties of a medical receptionist.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name John Tasker House & Felsted Surgeries
Address Medical Surgery
56 New Street
Dunmow
Essex
CM6 1BH
Employer's website https://www.jth.org.uk/ (Opens in a new tab)