About this role
Salary: £46,000 - 52,000 per year
Requirements: Strong commercial experience within IT support or end-user technologyExcellent macOS / Apple support knowledgeHands-on experience with Jamf ProGood knowledge of Google Workspace and/or Microsoft 365Experience with endpoint and device managementExposure to other technologies such as Intune and Entra IDThe ability to support both Apple and Windows environmentsStrong troubleshooting and problem-solving skillsExcellent communication and customer-service skillsConfidence taking ownership of complex and escalated issuesA collaborative approach and willingness to share knowledge with othersExperience in a media, creative or fast-paced environmentExperience with automation or scriptingKnowledge of AI tools or AI-driven approaches to IT supportApple or Jamf certificationsExperience with video conferencing and workplace technologyExposure to endpoint security, networking or infrastructure troubleshootingBash or Python scripting Responsibilities: Provide high-quality, hands-on IT support to users across the businessAct as a key point of escalation for more complex technical issuesSupport a predominantly macOS and Apple environmentAdminister and support Jamf ProManage MacBooks, iPhones and other Apple technologySupport Google Workspace and Microsoft 365Work with other technologies like Entra ID, Intune and endpoint management toolsSupport a smaller Windows environment where requiredManage device provisioning, deployment, patching and lifecycle activitiesSupport joiners, movers and leaversTroubleshoot hardware, software, connectivity and user issuesMaintain documentation and knowledge resourcesIdentify opportunities to improve processes and automate repetitive tasksProvide technical guidance and mentoring to more junior team membersWork closely with users and colleagues in a highly visible, office-based role Technologies: AIBashHardwareSupportmacOSMicrosoft 365PythonSecurityWindowsOffice 365 More:
We are a dynamic and established media agency in Central London, W1, offering a friendly, collaborative and people-focused environment. This is a hands-on opportunity in a predominantly macOS-focused technology function, with exposure to a broad range of modern workplace technologies and the chance to take on increasing responsibility as your career develops. We offer a competitive salary and benefits, a central London office location, and the opportunity to work closely with users and colleagues in a genuinely supportive environment.
last updated 37 week of 2026