About this role
Salary: £35,000 - 45,000 per year
Requirements: Prior experience in 1st line support, helpdesk, or a similar technical roleConfidence working with macOS and ideally Windows environments tooUnderstanding of networking concepts including TCP/IP, DNS, and DHCPExcellent communication and multitasking skillsA customer-first attitude and enthusiasm for learningExperience using Jamf Pro or KandjiIdeally Jamf Pro or Apple certificationsFamiliarity with Microsoft 365, Google Workspace, or other cloud systemsConsiderable experience using MDM tools such as Jamf, Kandji, Intune, or JumpCloudUp-to-date IT certifications such as Apple Certified, CompTIA A+, ITIL, or Microsoft Responsibilities: Be the go-to person for first, second, and third line IT support for macOS and some Windows users, handling calls, emails, tickets, and on-site supportTroubleshoot hardware, software, and network issues for a range of usersAssist with onboarding and offboarding, including device setup, user accounts, and permissionsKeep documentation up to date with clear notes and resolutionsDeliver an exceptional support experience both remotely and on-site Technologies: CloudHardwareSupportITILmacOSMicrosoft 365NetworkSecurityTCP/IPWindowsOffice 365 More:
We are a fast-growing, IT-focused organisation with a cutting-edge, security-driven macOS environment. We offer a competitive salary, a solid pension plan, paid training and certification support, a collaborative and friendly office environment, and regular team socials and development sessions. This is an office-based role in London, and it offers real-world exposure to cloud technology, Apple device management, automation tools, and the opportunity to grow your career in a forward-thinking macOS and Windows IT team.
last updated 33 week of 2026