About this role
Salary: £45,000 - 52,000 per year
Requirements: We are looking for a technically strong, hands-on professional who is comfortable operating at 3rd line level.We ideally have experience working within a sizeable corporate or enterprise IT environment.We have strong experience with Microsoft Azure Local.We have strong experience with Microsoft 365.We have strong experience with Windows Server and desktop environments.We have strong experience with Microsoft Configuration Manager (MECM / ConfigMgr).We have strong experience with Microsoft Intune / Endpoint Management.We have strong experience with basic networking and infrastructure troubleshooting.Experience with SQL Server, Citrix, DNS, Always On VPN, Managed File Transfer (MFT), FTPS/SFTP and enterprise backup solutions would also be beneficial.We are strong problem solvers with a methodical approach to troubleshooting.We have good communication skills and the ability to take ownership of issues from initial investigation through to resolution. Responsibilities: We provide hands-on 3rd line infrastructure and technical support, working closely with the Service Desk and wider IT teams.We act as a technical escalation point for complex infrastructure issues and troubleshoot problems through to resolution.We take a technical lead during P1/P2 major incidents, coordinating activity across relevant resolver teams.We support and maintain a hybrid Microsoft infrastructure environment, covering both cloud and on-premises technologies.We work extensively with Microsoft Azure, Entra ID, Active Directory and Microsoft 365.We manage and support the end-user computing environment using Microsoft Configuration Manager (MECM/ConfigMgr) and Intune.We support Windows Server and desktop environments, including patching, upgrades, certificates and platform optimisation.We work with virtualisation technologies including VMware and Hyper-V.We support software deployment, provisioning and policy compliance through ConfigMgr and Intune.We investigate recurring issues, carry out root cause analysis and implement preventative solutions.We contribute to infrastructure projects, technical changes and service improvements from planning through to implementation and testing.We maintain technical documentation and help establish infrastructure standards and best practice.We participate in a 24/7 on-call rota for business-critical services. Technologies: Active DirectoryAzureCitrixCloudHyper-VSupportMicrosoft 365Microsoft IntuneSQLVPNVMwareWindowsOffice 365DevOps More:
We are a leading e-commerce company offering an initial 10–12 month fixed-term contract with the potential to become permanent. The role is hybrid, with 2 days per week onsite, and provides a genuinely hands-on infrastructure / 3rd line opportunity within a well-established and recognisable business. You will gain exposure to a broad Microsoft, cloud and on-premises technology environment and have the opportunity to make a real impact through infrastructure improvements and automation.
last updated 37 week of 2026