About this role
Salary: £45,000 - 52,000 per year
Requirements: Strong experience at 3rd line level in a sizeable corporate or enterprise IT environmentStrong experience with Microsoft Azure LocalStrong experience with Microsoft 365Strong experience with Windows Server and desktop environmentsStrong experience with Microsoft Configuration Manager (MECM / ConfigMgr)Strong experience with Microsoft Intune / Endpoint ManagementStrong experience with basic networking and infrastructure troubleshootingExperience with SQL Server, Citrix, DNS, Always On VPN, Managed File Transfer (MFT), FTPS/SFTP and enterprise backup solutions is beneficialStrong problem-solving skills with a methodical approach to troubleshootingGood communication skillsAbility to take ownership of issues from initial investigation through to resolution Responsibilities: Provide hands-on 3rd line infrastructure and technical support, working closely with the Service Desk and wider IT teamsAct as a technical escalation point for complex infrastructure issues and troubleshoot problems through to resolutionTake a technical lead during P1/P2 major incidents, coordinating activity across relevant resolver teamsSupport and maintain a hybrid Microsoft infrastructure environment, covering both cloud and on-premises technologiesWork extensively with Microsoft Azure, Entra ID, Active Directory and Microsoft 365Manage and support the end-user computing environment using Microsoft Configuration Manager (MECM/ConfigMgr) and IntuneSupport Windows Server and desktop environments, including patching, upgrades, certificates and platform optimisationWork with virtualisation technologies including VMware and Hyper-VSupport software deployment, provisioning and policy compliance through ConfigMgr and IntuneInvestigate recurring issues, carry out root cause analysis and implement preventative solutionsContribute to infrastructure projects, technical changes and service improvements from planning through to implementation and testingMaintain technical documentation and help establish infrastructure standards and best practiceParticipate in a 24/7 on-call rota for business-critical services Technologies: Active DirectoryAzureCitrixCloudHyper-VSupportMicrosoft 365Microsoft IntuneSQLVPNVMwareWindowsOffice 365 More:
We are a leading e-commerce company offering an initial 10 to 12 month fixed-term contract with the potential to become permanent. This is a hybrid role with 2 days per week onsite, giving you the opportunity to join a well-established and recognisable business. You will be part of our infrastructure team in a genuinely hands-on role with exposure to a broad Microsoft, cloud and on-premises technology environment, and the opportunity to make a real impact through infrastructure improvements and automation.
last updated 36 week of 2026