About this role
Salary: £30,000 - 50,000 per year
Requirements: Minimum overall experience of 15 yearsMinimum of 10 years experience in Information SecurityMinimum of 4 years experience in running a Security Operations Center for a large organization; preferable experience running a Security Operations Center providing services to multiple customersMinimum experience in managing a team of 100+ team membersRequired certification: at least one of CISSP, CISA, or CISMRequired certification: at least two OEM certifications Responsibilities: Manage the day-to-day working of the CSFC operations for different customersEnsure delivery of CSFC operations as per agreed SLAs and customer expectationsIdentify inefficiencies in operations and implement potential solutions to improve efficiencyOwn and drive improvements in operations, technology, advisory, and customer satisfactionProvide regular reporting on the state of customer deliveryMaintain KPIs for the teams and report service improvement areas to senior managementIdentify risks and maintain compliance with submission of client-facing reports Technologies: AICloudSecuritySpark More:
We are HCLTech, a $13+ billion global technology company with more than 224,000 people across 60 countries, delivering industry-leading capabilities in digital, engineering, cloud, and AI through a broad portfolio of technology services and products. We offer a supportive, diverse, and global team with a brilliant culture, competitive compensation and benefits, opportunities to upskill and get involved with exciting projects, and a focus on total wellbeing, including involvement in CSR, Diversity Council, Women Connect, and Sparks initiatives. This Service Delivery Manager role is based in London, UK in a hybrid mode at a client location.
last updated 37 week of 2026