About this role
Salary: £61,000 - 101,000 per year
Requirements: Professional qualification in tax or accountancy (e.g. CTA, ACA, ACCA or equivalent), ideally with 3 years post-qualification experience gained within a Big Four or leading mid-tier accountancy/professional services firm, or a major in-house tax team.Deep understanding of tax processes and workflows across one or more tax disciplines, with the ability to identify where technology and AI-enabled workflows can improve how tax work is delivered.Demonstrable experience of working directly with customers or senior stakeholders to drive engagement, adoption or change, with confidence influencing stakeholders up to Partner, Head of Tax or firm-owner level.Strong consulting, facilitation and presentation skills, with the ability to proactively lead customer conversations, uncover high-value use cases and translate business problems into practical workflow solutions.Commercially and outcome focused, with the ability to work against defined adoption and usage targets, use customer and product data to identify opportunities, and take ownership for progressing customers from initial engagement through to sustained workflow usage and expansion.Strong aptitude for tax technology, AI and workflow transformation, with practical experience using generative AI or AI-enabled tools and the ability to become highly proficient in configuring, testing and deploying AI-enabled workflows and skills using the platform.Excellent relationship-building and change-management skills, with the ability to mobilise different stakeholder groups within a customer organisation and help embed new ways of working into day-to-day tax practice.A collaborative and continuous-improvement mindset, with the ability to identify reusable workflow patterns, share best practice and translate customer feedback and adoption barriers into actionable insights for Product and Development teams. Responsibilities: Drive awareness, adoption and expansion of custom workflows across customer organisations, building the engagement and senior sponsorship needed to achieve sustained usage across teams and tax disciplines.Own customer workflow adoption for the workflows you help identify, design and deploy, against defined targets, including customer engagement, workflow activation, deployment volume and ongoing usage.Lead workflow discovery and design sessions with customers, analysing existing tax processes, identifying pain points and decision points, and determining where AI, automation and human judgement can be combined to improve how the work is delivered.Work with Customer Success and Account Management to identify priority accounts and build structured workflow adoption and expansion plans.Use workflow activation, deployment and usage data to identify adoption barriers, expansion opportunities and customer interventions.Design, configure, test and deploy AI-enabled workflows and skills that are practical, accurate and usable in day-to-day tax work.Lead customer and executive conversations that demonstrate value, build momentum and support broader adoption.Act as the voice of the customer, translating feedback, requirements and adoption barriers into actionable insights for Product and Development teams.Capture and share best practices, workflow patterns and reusable solutions across customers and internal teams. Technologies: AISupport More:
We are LexisNexis Legal & Professional, part of RELX, serving customers in more than 150 countries with 11,800 employees worldwide and more than 2,000 technologists, data scientists and experts developing solutions in line with RELX Responsible AI Principles. In the UK, our specialist tax brand Tolley provides trusted tax information, practical guidance and professional training. We offer a flexible working pattern, healthy work/life balance, wellbeing initiatives, shared parental leave, study assistance and sabbaticals, along with country-specific benefits. This role focuses on helping professional services firms and in-house tax teams redesign and scale how tax work gets done through AI-enabled workflows.
last updated 37 week of 2026