About this role
Salary: £61,000 - 101,000 per year
Requirements: Solid experience in supporting, configuring, and enhancing ITSM platforms such as Jira Service Management or similarAbility to solve moderately complex application-related issues and contribute to secure, scalable solutionsUnderstanding of application lifecycle management, integration patterns, and secure-by-design principlesStrong communication and collaboration skills across engineering and business teamsProactive mindset with a passion for continuous improvement and knowledge sharingExperience in enterprise application support, configuration, and enhancementExperience configuring workflows across incident, problem, and change management processesExperience integrating ITSM platforms with monitoring, identity, and automation toolingExperience with application lifecycle management, including deployment, maintenance, upgrades, and decommissioningExperience with integration patterns and identity management such as SSO, RBAC, and API integrationExperience with secure-by-design principles and application security practicesExperience solving application-related technical issuesExperience collaborating with engineering, service management, and business teamsExperience working within ITIL-aligned service environmentsExperience delivering within enterprise, secure, or defence environmentsDesirable experience with Jira Service Management or similar ITSM platformsDesirable experience in ITIL process design and optimisationDesirable experience with API-led automation and workflow orchestrationDesirable experience integrating with alerting, monitoring, and incident management systemsDesirable experience with reporting, dashboards, and service performance metricsDesirable experience integrating with enterprise services such as Active Directory and identity platformsDesirable exposure to DevOps and CI-CD practicesDesirable experience working in secure or regulated environmentsThe role is subject to pre-employment screening in line with the UK Governments Baseline Personnel Security Standard (BPSS)Additional National Security Vetting (NSV) controls will applyDeveloped Vetting (DV) clearance is required prior to starting Responsibilities: Support, configure, and enhance ITSM platforms such as Jira Service Management that underpin service delivery and operational workflowsDeliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectivesContribute to application architecture, integration, and lifecycle activities under the guidance of senior engineersCollaborate with stakeholders across engineering, service management, and business teams to resolve technical issuesMentor junior engineers and specialists, supporting their development and promoting best practicesParticipate in continuous improvement initiatives, including automation, documentation, and knowledge sharingEnsure compliance with engineering governance, ITSM processes, and cyber security policies Technologies: APIActive DirectoryDevOpsIncident ManagementSupportITILITSMJIRARBACSecurity More:
We are partnering directly with hackajob to hire a Senior Application Engineer for our Cyber & Security Solutions Division. This permanent role is based at our Yeovil site with hybrid working options and a blended model of home and on-site collaboration. We offer a comprehensive, company-funded benefits package including generous leave with up to 12 additional flexi-days each year, an award-winning pension with up to 15% employer contribution, free access to mental health support and financial advice, 4,000 online courses through Coursera and LinkedIn Learning, and up to £500 annually for flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. We are a global leader in Aerospace, Defence, and Security, with over 53,000 people worldwide and 8,500 across 9 UK sites. We are committed to building an inclusive, accessible, and welcoming workplace where diverse perspectives drive innovation and better outcomes.
last updated 37 week of 2026