About this role
Salary: £39,000 - 45,000 per year
Requirements: 3rd line IT infrastructure support experienceExperience in business-as-usual routine IT operations and maintenanceProficiency in managing and troubleshooting Office 365Experience with Microsoft Exchange email server managementKnowledge of data centre operations and managementAdvanced support knowledge of Windows Server 2012, 2016, and 2019Understanding and management of virtual environments such as VMware or Hyper-VFamiliarity with storage solutions and technologies such as SAN, Nimble, or NetAppExperience with data backup and recovery solutionsKnowledge of applying updates and patches to systemsProficiency in managing Active Directory user accounts, permissions, and network resources Responsibilities: Resolve escalated issues and tickets passed from first and second line support teamsSupport several thousand users with 3rd line BAU supportUse technical specialism to resolve issues based on severity and prioritySupport the design, specification, installation, and configuration of new server, storage, network security, and Cloud technologiesMaintain the security, optimisation, availability, storage, backup, retrieval, and safe keeping of electronic data in line with the IT security policySupport infrastructure upgrade projectsReceive training in new technologies where requiredResearch new and upcoming technologies to assess their impact or potential enhancement to planned or existing IT servicesManage critical servers, storage area network infrastructure, and Cloud technologies Technologies: Active DirectoryCloudHyper-VSupportNetworkOffice 365SecurityVMwareWindowsDevOps More:
We are a forward-thinking and innovative organisation based in Stoke, offering a role within a secure and robust sector that provides excellent work-life balance and the chance to make a positive difference to people. We offer a salary of £38k–£45k depending on experience, additional on-call pay uplifts and call out payments, at least 27 days annual leave plus 8 Bank Holidays increasing with service, an industry-leading pension scheme with a 23% employer contribution, healthcare, parental leave policies, salary sacrifice schemes, excellent development and external training opportunities, hybrid working between home and office, and heavily discounted staff parking rates. We are growing our 3rd line support team and offer a strong team environment with job security and opportunities to work with modern technologies and infrastructure improvement projects.
last updated 37 week of 2026